How do I cancel my Paytia account?

How to Cancel Your Paytia Account

If you wish to delete your Paytia account, follow these instructions. Please note that deleting your account will result in the following:

1. Permanent Data Removal: All personal identity data associated with your account will be deleted.
2. Transaction History Deletion: Existing transaction records stored in Paytia will be permanently removed.
3. Telephony Records Deletion: All telephony records in your account will be erased.
4. Release of Secure Payment Number: Your Paytia secure payment telephone number will be released and cannot be reassigned to you.

Before proceeding, ensure you download any important data using the Export to Excel feature.

Step-by-Step Instructions:

1. Log in to Your Paytia Account
   Navigate to Paytia Login Portal and enter your credentials.

2. Access Subscription and Billing

   • On the right-hand side menu, select Subscription and Billing.
   • Choose the Delete Account option.
     
     

3. Review Deletion Information
   Carefully read the warning messages regarding the consequences of account deletion:

   • You will no longer be able to access your account with your current credentials.
   • Your secure payment number will become inaccessible and may be reassigned to other merchants.

4. Confirm Deletion

   • Click the Yes, proceed with account deletion button.
   • If you wish to cancel the process, select No, take me back to the dashboard.
     
     

5. Email Verification

   • Check your registered email inbox for a verification link.
   • Click the link to confirm your account deletion request.

6. Approval Process

   • Your deletion request will be reviewed by the Paytia system administration team.
   • Once approved, you will receive a confirmation email indicating that your account has been successfully deleted.

Important Notes:

• Once the account is deleted, recovery is not possible.
• Ensure you have backed up all necessary data before proceeding.
• For assistance, contact Paytia’s support team at techsupport@paytia.com.

Following these steps will ensure a smooth account deletion process.