How do I update my payment card?
If a subscription payment has failed, updating the card on file usually clears it. Here's where the card lives and how to change it.
To update your payment card and resolve a subscription issue on Paytia, follow these steps:
Step-by-Step Process to Update Your Payment Card
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Log in to the Paytia Merchant Portal
Access the Paytia portal using your credentials. -
Navigate to the Dashboard
On the left-hand side menu, click on the Dashboard sub-menu.
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Click “Update Payment Card”
Locate and click the button labeled Update payment card.
Enter Your New Card Details
- A pop-up window will appear prompting you to enter your payment card information.
- Fill in the required fields, including the card number.
- Ensure your details are correct before proceeding.
Submit the Card Information
- Click the Submit button to save the updated card details.
- Wait for confirmation that your card has been successfully updated.
Renew Your Subscription
- If your subscription is Inactive, you will see a red warning message:
“Your subscription has expired. Please click the Renew Subscription button.”
- Click the Renew Subscription button to reactivate your account.
- If your subscription is Inactive, you will see a red warning message:
Confirmation
Once your payment details are updated and your subscription is renewed, you can resume using Paytia's services.
Troubleshooting
- If you encounter any issues during this process, such as a failed update or submission error:Contact Paytia Technical Support:
- Email: techsupport@paytia.com
- Provide necessary details to expedite resolution.
By following these steps, you can ensure uninterrupted access to Paytia's platform.
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What's Included in Paytia Call Bundles?
Your subscription includes calling minutes covering payment calls in both directions. Here's what counts against them and what happens when you run out.
Why do my minutes remaining show a minus figure?
You've gone past your plan's allowance. Rather than cut a live call off mid-sentence, we let you borrow minutes and settle up afterwards.
How can I top-up call minutes?
Top-up bundles live under Subscription and billing in the admin account. The same page shows what you've bought before, with the invoices.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.