How do I update my payment card?

To update your payment card and resolve a subscription issue on Paytia, follow these steps:

Step-by-Step Process to Update Your Payment Card

1. Log in to the Paytia Merchant Portal
   Access the Paytia portal using your credentials.

2. Navigate to the Dashboard
   On the left-hand side menu, click on the Dashboard sub-menu.
   
   
   

3. Click “Update Payment Card”
   Locate and click the button labeled Update payment card.
   
   

4. Enter Your New Card Details

   • A pop-up window will appear prompting you to enter your payment card information.
   • Fill in the required fields, including the card number.
   • Ensure your details are correct before proceeding.
     
     

5. Submit the Card Information

   • Click the Submit button to save the updated card details.
   • Wait for confirmation that your card has been successfully updated.

6. Renew Your Subscription

   • If your subscription is Inactive, you will see a red warning message:
     “Your subscription has expired. Please click the Renew Subscription button.”
     
     
   • Click the Renew Subscription button to reactivate your account.

Confirmation

Once your payment details are updated and your subscription is renewed, you can resume using Paytia's services.

Troubleshooting

• If you encounter any issues during this process, such as a failed update or submission error:
  
  Contact Paytia Technical Support:
  • Email: techsupport@paytia.com
  • Provide necessary details to expedite resolution.

By following these steps, you can ensure uninterrupted access to Paytia's platform.