How can I top-up call minutes?
Top-up bundles live under Subscription and billing in the admin account. The same page shows what you've bought before, with the invoices.
This will show you where to top-up call minutes on the Agent Capture Assist
Should you run out of minutes you will be able to purchase top-up call minutes from inside the admin account of your Agent Capture Assist.
Once logged in there is a page located under the sub-menu Subscription and billing on the left-hand side. Under this sub-menu you will see Buy top-up call bundle, click here.
You can also be directed straight to the page by clicking here
On the bottom of the top-up call bundle page you will see your previous purchase history. This will also include the invoice and the purchase date on the right-hand side of the page.
More in Billing & Account
How do I add an additional user license?
Two routes to the same place: Administer users then Users, or Subscription and billing then Add extra features. Both open the same purchase screen.
How do I cancel my Keyphone account?
Deleting a Keyphone account can't be undone. Identity data, transaction records and telephony records all go, and your secure payment number is released — export anything you need first.
How do I cancel my Paytia account?
What actually happens when you delete an account: identity data, transaction history and telephony records are removed, and your secure payment number goes back into the pool.
How do I find an invoice for the service?
Your invoices sit in the management portal at accounts.paytia.com. Here's where to find them and how to download a copy.
How do I register my payment card?
Verify your email first, then add the card that pays for your Paytia subscription. This is your billing card, nothing to do with taking customer payments.
How do I update my payment card?
If a subscription payment has failed, updating the card on file usually clears it. Here's where the card lives and how to change it.
Still need help?
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