How to Upgrade Your Package on the Paytia Platform
Upgrading your subscription takes a couple of minutes from Subscription and Billing. Here's where to find it and how to pick the right option.
How to Upgrade Your Package on the Paytia Platform
Upgrading your subscription on the Paytia platform is straightforward. This guide explains the steps to navigate to the upgrade section and choose the appropriate option for your business.
Step 1: Access the Subscription and Billing Menu
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Log in to the Paytia Platform
Use your administrator credentials to log in to your Paytia account. Navigate to Subscription and Billing
- On the left-hand menu, locate and click on Subscription and Billing.
- A list of sub-menus will appear. Select Upgrade Package.
Step 2: Understand the Upgrade Options
Once on the Upgrade Package page, you will see two available upgrade options:
Upgrade Current Subscription
- This option is for businesses that completed a trial subscription with Paytia and want to continue using the platform.
- If you are satisfied with your trial package, click Upgrade Current Subscription to transition to a live version of the same package.
Choose Another Package
- If you wish to switch to a different package, select Choose Another Package.
- Note: This option is subject to Paytia’s discretion. For assistance in selecting a different package, contact Paytia’s sales team at salessupport@paytia.com.
Step 3: Complete the Upgrade
Select Your Preferred Option
- Click on either Upgrade Current Subscription or Choose Another Package based on your needs.
Follow On-Screen Instructions
- If upgrading your current subscription, confirm the details and complete the payment process.
- For choosing another package, await further guidance from the Paytia sales team.
Support
For questions or assistance with upgrading your package, contact salessupport@paytia.com.
By following these steps, you can easily upgrade your subscription and continue using Paytia’s services.
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How can I top-up call minutes?
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How do I add an additional user license?
Two routes to the same place: Administer users then Users, or Subscription and billing then Add extra features. Both open the same purchase screen.
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Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.