Conference Pay with Gladly
Gladly was the first call centre platform to run Conference Pay. We join the call as a third party, take the card details with the agent muted, then drop out.
Integration with Gladly as the Call Center Solution
- Gladly is the first call center platform integrating Paytia’s Conference Pay model.
- The process within Gladly:
- The agent initiates the payment process from their interface.
- The system conferences in Paytia as a third-party call participant.
- The customer enters their card details, while the call center mutes agent-customer audio.
- Paytia captures the payment and exits the conference.
- The agent and customer resume their conversation seamlessly.
More in Aircall
How do I configure Aircall with Paytia?
Two halves to this: getting your Paytia account signed up and connected to a payment provider, then pointing Aircall at it. Both sets of steps are here in order.
Porting Telephone Numbers from Aircall to Paytia
Porting puts us in front of Aircall, so card data never reaches Aircall, your agents, your recordings or your CRM. Your existing Aircall setup stays as it is.
Troubleshooting Aircall Popup Error: "Number Not Found or Invalid Number to Dial"
That pop-up means there's no default number set on your Aircall softphone. When we ask Aircall to dial out, Aircall doesn't know which number to use.
What are the alternative phone-routing options for using Paytia with Aircall?
Two ways to route inbound calls: everything through Paytia, or only the calls that need a payment. Which suits you comes down to call volume.
aircall, add Paytia number to aircall
Aircall has to make this change, not us. Here's who on your team is allowed to raise the ticket, the wording to use, and what Aircall will ask you for.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.