Knowledge Base/Aircall

Conference Pay with Gladly

Integration with Gladly as the Call Center Solution Gladly is the first call center platform integrating Paytia’s Conference Pay model. The process within Gladly: The agent initiates the payment process from their interface. The system conferences in ...

Integration with Gladly as the Call Center Solution

  • Gladly is the first call center platform integrating Paytia’s Conference Pay model.
  • The process within Gladly:
    1. The agent initiates the payment process from their interface.
    2. The system conferences in Paytia as a third-party call participant.
    3. The customer enters their card details, while the call center mutes agent-customer audio.
    4. Paytia captures the payment and exits the conference.
    5. The agent and customer resume their conversation seamlessly.

      Screenshot
agentgladlypaytiaconference pay

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