aircall, add Paytia number to aircall
Aircall has to make this change, not us. Here's who on your team is allowed to raise the ticket, the wording to use, and what Aircall will ask you for.
Adding an Existing Paytia Telephone Number to Aircall
To use an existing Paytia telephone number within your Aircall account, you must first raise a support ticket with Aircall.
Step 1 – Raise a Support Ticket with Aircall
The request must be submitted by an Aircall user with Owner, Administrator or Supervisor permissions.
Follow Aircall’s support process:
Aircall's guide to adding an external number
Sign in using your Aircall account credentials and select Contact Us from the top-right corner of the Aircall Help Centre.
When raising the ticket, clearly state:
We would like to add an existing Paytia telephone number to our Aircall platform account.
Include the following information:
Your Aircall company or account name.
The Paytia telephone number you want to add.
The country associated with the telephone number.
Confirmation that the number is currently provided and managed by Paytia.
Your preferred date for the number to become available within Aircall.
Your Paytia account or company name.
Aircall may ask for additional information or documentation before the number can be added. Please send Aircall’s response and any requested technical or porting information to Paytia Support.
Suggested Aircall Support Request
Subject: Add an existing Paytia telephone number to our Aircall account
Hello Aircall Support,
We would like to add an existing Paytia telephone number to our Aircall platform account.
The telephone number is:
[Enter the Paytia telephone number]
Our Aircall account or company name is:
[Enter your Aircall account name]
The telephone number is currently provided and managed by Paytia. Please confirm the process and information required to add this number to our Aircall account.
We will receive calls into aircall from Paytia live services on 52.51.166.39 or tel.pay729.net (Live)
Please also confirm whether you require any porting details, ownership documentation or technical information from Paytia.
Kind regards,
[Your name]
[Company name]
[Contact email address]
More in Aircall
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Gladly was the first call centre platform to run Conference Pay. We join the call as a third party, take the card details with the agent muted, then drop out.
How do I configure Aircall with Paytia?
Two halves to this: getting your Paytia account signed up and connected to a payment provider, then pointing Aircall at it. Both sets of steps are here in order.
Porting Telephone Numbers from Aircall to Paytia
Porting puts us in front of Aircall, so card data never reaches Aircall, your agents, your recordings or your CRM. Your existing Aircall setup stays as it is.
Troubleshooting Aircall Popup Error: "Number Not Found or Invalid Number to Dial"
That pop-up means there's no default number set on your Aircall softphone. When we ask Aircall to dial out, Aircall doesn't know which number to use.
What are the alternative phone-routing options for using Paytia with Aircall?
Two ways to route inbound calls: everything through Paytia, or only the calls that need a payment. Which suits you comes down to call volume.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.