Knowledge Base/Configuration

How do I change the voice from male/female on the Payment system voice assistant?

How to Change the Voice Between Male and Female on the Payment System Voice Assistant Access the Admin Portal Log into your Agent Capture Assist Admin Account. Navigate to Default Call Presentation Go to the Configure Telephony menu. Click on Default ...


How to Change the Voice Between Male and Female on the Payment System Voice Assistant

  1. Access the Admin Portal
    Log into your Agent Capture Assist Admin Account.

  2. Navigate to Default Call Presentation

    • Go to the Configure Telephony menu.
    • Click on Default Call Presentation from the submenu.

      Screenshot

  3. Locate the Payment System Voice Assistance Setting

    • Scroll down to the Payment System Voice Assistance section.
    • Select your preferred Language from the dropdown menu.
    • Use the dropdown to choose between Male or Female voice options.
      Note: The availability of Male or Female voices depends on the selected language.

      Screenshot

  4. Save Your Settings

    • Once you have made your selection, click the Save Settings button located at the bottom-right of the page.

Your chosen voice preference will now be applied to all transactions processed using the Payment System Voice Assistant.


voiceagent capture assistgenderchangeassistantpaymentfemalemale

More in Configuration

Adding custom fields to capture more payment information

How do I add fields to send additional custom values to Paytia and a payment gateway? Note: Custom fields is an additional licence. If you require this please contact sales@paytia.com Paytia has now introduced Custom fields as an additional licence ...

Can I have more than one merchant ID?

Adding Multiple Merchant IDs to the Agent Capture Assist Form Agent Capture Assist enables businesses to process payments for multiple Merchant IDs under the same payment gateway. This functionality provides flexibility for businesses managing ...

Can I send my customer a payment receipt?

Sending a Customer Payment Receipt Using Paytia Paytia allows you to email payment receipts directly to customers after a successful transaction. Follow these steps to activate and use the payment receipt functionality. 1. Setting Up the ...

Can we add account numbers?

Adding multiple account numbers and linking them to the payment gateway The Account number sections allow our merchants to build up two part account numbers i.e. our account number always start ACC then they continue either 001, 002, 003 or CC1. The ...

Controlling the International dial prefix on Paytia telephone numbers

Controlling the international dial prefix for phone numbers is available in the Settings > International dial prefixes sub-menu. This control page allows you to quickly add any country you want to use on the Paytia platform for inbound call divert or ...

Create and manage Campaign eForms

Campaign eForms Overview The Manage Campaigns feature enables merchants to create and manage targeted campaigns for donations and payment collections. This functionality is available through two license options: Single Campaign Management: Create ...

Still need help?

Our support team is here to help. Submit a ticket and we'll get back to you within one business day.

Submit a TicketBack to Knowledge Base