How do I change the voice from male/female on the Payment system voice assistant?
The voice is set under Configure Telephony then Default Call Presentation. Choose your language first — which voices you get depends on it.
How to Change the Voice Between Male and Female on the Payment System Voice Assistant
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Access the Admin Portal
Log into your Agent Capture Assist Admin Account. Navigate to Default Call Presentation
- Go to the Configure Telephony menu.
- Click on Default Call Presentation from the submenu.
Locate the Payment System Voice Assistance Setting
- Scroll down to the Payment System Voice Assistance section.
- Select your preferred Language from the dropdown menu.
- Use the dropdown to choose between Male or Female voice options.
Note: The availability of Male or Female voices depends on the selected language.
Save Your Settings
- Once you have made your selection, click the Save Settings button located at the bottom-right of the page.
Your chosen voice preference will now be applied to all transactions processed using the Payment System Voice Assistant.
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