Configure your Elavon account with Paytia

Adding IP addresses to Elavon for Paytia integration

Before Paytia can take payments through your Elavon account, there are three things to sort out: your Vendor Name, a trusted IP address, and MOTO support on your merchant ID. None of them take long.

1. Get your Vendor Name

Elavon gives you a Vendor Name for your account, and you'll need it when you set up the gateway in Paytia. Have it to hand before you start — if you can't find it, Elavon can tell you what it is.

2. Register Paytia as a trusted IP address

Elavon won't accept requests from Paytia until our service is on your account's trusted IP list. Adding it takes a minute:

1. Log in to the Elavon portal with your admin or technical user credentials.
2. Click Settings in the menu bar at the top.
   
3. In the menu on the left-hand side, select Valid IPs. This opens the screen where your trusted IP addresses live.
   
4. Click the Add button in the bottom-right corner. A pop-up appears — enter the IP Address 34.240.215.19, the Subnet Mask 255.255.255.255 and the Description Paytia, then click Add to save it.
   

3. Enable MOTO on your Elavon merchant ID

Paytia takes card payments over the phone, which Elavon treats as MOTO (Mail Order Telephone Order) transactions. Your merchant ID has to support them, so tell your acquiring bank or Elavon that you want MOTO enabled, and ask them to switch on four services on your Vendor ID: MOTO for processing telephone orders, TX Authenticate for verifying transaction data, TX Authorise for authorising payments, and TX Token for creating tokens from card data.

That's the Elavon side done. If something doesn't behave during setup, contact Paytia support, or check Elavon's own documentation for their portal screens.