Use your own email service for payment links

Configuring Your Business Email for SMTP Emails in Paytia

To enhance your business branding and ensure professional communication, you can configure your business email domain for sending SMTP emails through Paytia. Follow these steps to set up your SMTP email account in the Paytia merchant portal.

Accessing the Portal

1. Navigate to the Paytia Merchant Portal.
2. Log in using your administrator credentials.

Configuring SMTP Settings

Step 1: Navigate to Email Settings

1. From the left-hand menu, select Settings.
2. Under the settings menu, click Feature settings to locate the SMTP email configuration section.
   
   

Step 2: Enter Email Configuration Details

In the SMTP Email Settings page, fill in the following fields:

1. Send a test email to:
   Enter the email address where the test email will be sent to confirm the setup is successful.

2. Hostname:
   Enter your email provider's SMTP server address (e.g., smtp.mydomainname.com).

3. Port:
   Specify the port for SMTP connections (e.g., 465 for SSL).

4. Username:
   Provide the email address you want to use as the sender.

5. Password:
   Enter the password for your email account.

6. Security Protocol:
   Select the protocol used by your SMTP server (e.g., SSL or TLS).
   

Step 3: Save and Test

1. Once all fields are complete, click Save & Test Details.
2. Paytia will attempt to log in to your email server and send a test email to the specified address.
3. Check your email inbox to confirm the test email was received successfully.

Notes:

• Domain Requirements: The SMTP configuration must use a dedicated email server. This feature requires an additional Paytia license.
• Error Handling: If the test email fails, double-check your SMTP settings, username, and password. Ensure the security protocol and port match your email provider's configuration.
• Activation: Once the test email is delivered successfully, the service will be activated for live use.

By setting up your SMTP email account, you can ensure that all payment link emails sent via Paytia reflect your business's branding, enhancing trust and professionalism in customer interactions.