How do I add my own email service to send payment links?

Configuring Your Business Email for SMTP Emails in Paytia

To enhance your business branding and ensure professional communication, you can configure your business email domain for sending SMTP emails through Paytia. Follow these steps to set up your SMTP email account in the Paytia merchant portal.

Accessing the Portal

1. Navigate to the Paytia Merchant Portal.
2. Log in using your administrator credentials.

Configuring SMTP Settings

Step 1: Navigate to Email Settings

1. From the left-hand menu, select Settings.
2. Under the settings menu, click Feature settings to locate the SMTP email configuration section.
   
   

1. Step 2: Enter Your Email Details
   
   On the SMTP Email Settings page, complete the following fields:
   
   Email connection type:
   
   Choose how Paytia will connect to your email service:
   • E-mail account: Select this when Paytia will sign in to a business email account to send emails.
   • SMTP Server/Relay: Select this when your email provider has supplied a separate email relay service for applications.
   
   Your email provider or IT team can confirm which option you should select.
   
   Send a test email to:
   Enter the email address where Paytia should send the test message.
   
   Outbound email server:
   Enter the outgoing email server address provided by your email provider.
   For example:
   smtp.mydomainname.com

   
   Port:
   Select the port provided by your email provider, such as 465.
   
   Username:
   Enter the username used to connect to your email service. This is normally your full business email address.
   
   Password:
   Enter the password for the email account.
   Your email provider may require an app password instead of your normal email password.
   
   From Name:
   Enter the business name customers should see when they receive your payment link emails.
   For example:
   Example Company Payments

   
   Security protocol:
   Select the security option required by your email provider, such as SSL or TLS.
   
   
2. 
   
   
   
   
   Note: Operational modes are E-mail accounts; this is a client to server conenction for a user account logging in to send email through your email server. SMTP/Relay, this is a server to server connection for applciations sending to SMTP relay mode on your email service provider.

Step 3: Save and Test

1. Once all fields are complete, click Save & Test Details.
2. Paytia will attempt to log in to your email server and send a test email to the specified address.
3. Check your email inbox to confirm the test email was received successfully.

Notes:

• Domain Requirements: The SMTP configuration must use a dedicated email server. This feature requires an additional Paytia license.
• Error Handling: If the test email fails, double-check your SMTP settings, username, and password. Ensure the security protocol and port match your email provider's configuration.
• Activation: Once the test email is delivered successfully, the service will be activated for live use.

By setting up your SMTP email account, you can ensure that all payment link emails sent via Paytia reflect your business's branding, enhancing trust and professionalism in customer interactions.