How to activate users to access the Paytia Platform?
A new user can't log in or take payments until you activate them. Here's the two-step process from the administration portal.
Activating Users in Agent Capture Assist
To enable users to log in and take payments, follow these steps:
Step 1: Access the User Panel
- Go to the User Panel - Access screen in the administration portal.
- Select the Reset Password option for the user. This will open the User Panel - Access window.
Step 2: Set the User's Email Address
- Ensure the correct email address is entered in the User email field.
- Click the Resend Password Link button to send an email verification link to the user.
Step 3: Complete Email Verification
- The user will receive an email from Paytia with a verification link.
- Note: Ensure that your email system allows emails from
*.pay729.netand check the junk or spam folders if the email isn’t found in the inbox.
- Note: Ensure that your email system allows emails from
- The user should click on the verification link in the email to set their password.
Step 4: User Login
After setting the password, the user can log in to Agent Capture Assist with the following credentials:
- Username: The email address set for the agent.
- Password: The password set via the verification link.
This process ensures your agents can securely access the portal and begin processing payments effectively.
More in Getting Started
How to sign up for your Paytia 14 day free trial as a Stripe payment user
Signing up for the 14-day trial when you already have Stripe. What to enter, how email verification works, and what happens once you're through.
Payment Types Supported by Paytia
Immediate charges, pre-authorisations, refunds and the rest — what the platform supports, and why what you actually get depends on your gateway.
What you need to provide banks to get your card processing application assessed
The company information and documents acquiring banks usually ask for. Having it all ready before you apply cuts the assessment time considerably.
Free Set-Up Support for Paytia’s Agent Capture Assist
Setting up isn't something you do alone. Someone from our team walks you through it, checks the settings match how you actually work, and answers questions before your first live payment.
How do customers call my existing phone number & still take payments?
Three ways to do it: publish your Paytia number, divert your existing number, or transfer mid-call. Which one suits you depends on your phone system.
How do I access and use the test platform?
Test mode runs the whole payment flow without money moving. Here's how to switch it on — and, just as important, how to switch it off before you go live.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.