CDR Details Webhooks: Push Telephony Events

CDR Details Webhooks: Push Data for Telephony Events

Paytia supports webhook push messages, enabling you to transmit real-time call information to a predefined URL. This functionality allows seamless programmatic decision-making within third-party applications.

For additional details on CDR (Call Detail Records) event logging, refer to Paytia Support Article on CDR Event Logging.

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Webhook Data Overview

Paytia captures and passes comprehensive call-related data for both inbound and outbound call legs handled via its platform. Below is a detailed explanation of each field sent in the webhook payload.

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Webhook Fields and Their Descriptions

Field Name	Description
originator	Indicates the source of the call: "customer" (customer calling into your business) or "merchant" (your user calling out to a customer).
inddi	The destination phone number being called.
incli	The phone number initiating the inbound call.
instate	Call state during the inbound stage.
intimes	Start time of the inbound call leg (in UNIX timestamp format).
intimee	End time of the inbound call leg (in UNIX timestamp format).
outddi	The outbound destination phone number Paytia is calling.
outcli	The phone number Paytia presents as the caller ID for outbound calls.
outstate	Call state during the outbound stage.
outtimes	Start time of the outbound call leg (in UNIX timestamp format).
outtimee	End time of the outbound call leg (in UNIX timestamp format).
outtimea	Timestamp indicating when the outbound call was answered (in UNIX timestamp format).
state	The overall state of the call as handled by Paytia.
statevalue	Tracks progress through Paytia’s IVR services, providing detailed data on payment and call stages.
agent_id	The unique identifier of the agent who performed a service on the Paytia platform.
hangFirstDir	Specifies which call leg ended the call: "in" (inbound leg) or "out" (outbound leg), in context to the originator (customer or merchant).
hangFirstEnd	Indicates which endpoint hung up first: "local" (Paytia platform) or "remote" (external party).
hangOutCause	Contains SIP error messages received during call handling (if applicable).

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Using the Webhook

To utilize this webhook feature:

1. Define the receiving URL in your application to accept webhook data from Paytia.
2. Parse and handle the webhook payload to programmatically manage real-time call events, IVR navigation, or payment updates.

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Examples of Use Cases

• Real-Time Call Management: Automatically track call progress for customers and agents, including IVR interactions and payment updates.
• Error Handling: Identify call disconnect reasons through SIP error codes and automate troubleshooting.
• Performance Metrics: Collect and analyze data such as call start/end times, durations, and agent handling for reporting.

For further assistance, contact Paytia Support.