SIP
SIP calls are failing outbound
A running list of what to check when outbound SIP fails — the IP being dialled, the CLI being presented, firewall trust, and whether the trunk profile is assigned.
Troubleshooting (a document we will keep updating as we go)
1. Find a call that has been made.
- If no call is seen ask the customer to confirm they are making calls to the correct IP address for Paytia and presenting a telephone number that calls out which is setup on their account.
- Check if we have added the firewall rule for trusting calls from their telephone system to Paytia.
- Check the SIP trunk profile is setup on paytia and assigned to their PABX to Paytia and Paytia to PABX profile routes.
- Ensure that we uploaded the S3 Buckets /paytialive-archives /command-file-templates/synctrunkslive.cmd file to the S3 paytialive-archives/control/commands/cnc/ folder. This refreshes and saves all new SIP routes to Telephony.
Note: Look out for notriage messages in the CDR log to indicate telephony could not match a route.
Note: Look out for notriage messages in the CDR log to indicate telephony could not match a route.
More in SIP
How do I add additional SIP numbers?
Once SIP calling is enabled on your account, extra options appear under Payment line. Here's how to add more SIP numbers and what they unlock.
Paytia SIP services
We run our own private SIP network core rather than reselling someone else's. Here's what that means for you, and the technical prerequisites to meet before we can route calls.
Paytia SIP translation and routing
Every telephone number can carry its own routing, translation, formatting and termination rules. Here's what you can control per number, and how each rule behaves.
Still need help?
Our support team is here to help. Submit a ticket and we'll get back to you within one business day.