One Platform. Every
Conversation. Anywhere.

Traditional hosted telephony provides basic call routing and voicemail. AI-powered telephony adds intelligence: automatic sentiment analysis, speech-to-text transcription, smart routing based on context, AI chatbots, natural language IVR, and unified communications across all channels. It's the difference between a basic phone system and an intelligent communication platform that actively helps your business succeed.

If your team already uses Microsoft Teams, there's virtually no learning curve—telephony features appear natively in Teams. For other interfaces, the unified platform is designed to be intuitive. Most teams are fully productive within hours, not weeks. Plus, AI assistance helps users navigate features and answer questions in real-time.

AI sentiment analysis monitors tone, language patterns, and emotional cues during customer interactions. It flags unhappy customers in real-time, allowing supervisors to intervene before issues escalate. It also identifies which agents excel at customer satisfaction and what conversation patterns lead to positive outcomes—enabling data-driven coaching and continuous improvement.

Yes! The AI chatbot is trained on your specific knowledge base, FAQs, product information, and documentation. It understands context and can handle multi-turn conversations. For complex issues beyond its training, it seamlessly transfers to a live agent along with the conversation history—so customers never have to repeat themselves.

Unlike bolt-on solutions that require separate apps, this is native Teams integration. Users make calls directly from Teams' interface, see presence status, access voicemail, transfer calls, and use advanced PBX features—all without leaving Teams. This eliminates the need for separate softphones and reduces tool fatigue, leading to higher adoption and productivity.

WhatsApp has 2+ billion users globally and a 98% message open rate (vs 20% for email). Businesses use it for appointment reminders, order updates, customer support, and promotional messaging. The integration lets you send bulk messages, manage templates, route incoming messages to AI chatbots or live agents, and maintain all WhatsApp conversations in your unified platform—dramatically improving customer engagement.

The platform scales from 5 to 5,000+ users, making it perfect for businesses of all sizes. Small businesses benefit from enterprise features they couldn't afford separately (AI analytics, Teams integration, WhatsApp). Enterprises benefit from unlimited scalability and advanced customization. Pricing scales with usage, so you only pay for what you need.