Secure Call Center
Card Capture
Call center agents take card payments over the phone securely. Customers key in; staff never see or hear card data. DTMF masking removes agents from PCI scope. Integrations with Five9, Genesys, NICE CXone, and Amazon Connect.
Solution Overview
Discover how our solution can help your business
Trusted by businesses of all sizes to protect their staff, customers and business brand
Secure Call Center Card Capture
PCI-Compliant Payment Processing | Five9, Genesys, NICE, Amazon Connect
Telephone Card Capture on Call
Agents stay on the line while customers enter card details via phone keypad. No handoffs to IVR—human assistance throughout, with zero agent access to card data.
DTMF Masking
Card numbers and CVV are masked—agents never hear or see them. Call recordings stay clean. PCI scope is dramatically reduced.
Contact Center Platform Integrations
Five9, Genesys, NICE CXone, Amazon Connect, plus 3CX, Aircall, RingCentral, Zoom Phone. Works with your existing telephony stack.
PCI Scope Reduction
Remove agents from PCI scope. Reduce compliance costs by 70–90%. No card data in your environment—people, processes, or systems.
Call Recording Protection
DTMF masking prevents card data from being recorded. Your recordings remain usable for QA and dispute resolution without PCI concerns.
ROI & Cost Savings
Higher payment completion than IVR-alone. Lower PCI costs. Faster implementation than building custom solutions. Typical deployment in 2–4 weeks.
"We needed secure payment capture for our contact center without agents ever hearing or seeing card details. Paytia's flexible licensing meant we only pay when someone takes a payment—huge cost advantage for us."
Contact Center Operations Manager
Operations, US Contact Center
Industries That Benefit
Contact centers handling payments by phone span many verticals. Each faces similar pressures: keep agents on the line, protect card data, and stay compliant.
Insurance, healthcare, utilities, debt collection, and financial services use telephone card capture for premium collections, billing disputes, and payment plans.
Insurance
Premium collections and claims payments
Healthcare
Patient billing and copay collection
Utilities
Bill payments and arrears recovery
Debt Collection
Payment arrangements and settlements
Financial Services
Account servicing and loan payments
Win New Business
Offer secure payment processing as a value-added service. Call centers and BPOs that provide PCI-compliant card capture differentiate from competitors and win clients who need compliant payment handling without the scope and cost of doing it in-house. See how ICE, Pinnacle Group, and other contact centers use Paytia.
Real-time Number Provisioning
Telephone numbers can be purchased and activated in real-time. Scale lines quickly for new campaigns, overflow, or client onboarding—no lengthy provisioning delays.
Integrations
Paytia integrates with Five9, Genesys, NICE CXone, Amazon Connect, 3CX, Aircall, RingCentral, and Zoom Phone. Our approach aligns with PCI DSS requirements to remove agents from scope. Learn more about telephone payment solutions, agent-assisted payments, contact center solutions, and PCI compliance.
How Call Center Card Capture Works
Three steps to secure payment processing—agents stay on the call, customers key in, staff never see or hear card data
Customer calls agent
Customer speaks with an agent who verifies account and order details.
Customer keys in card details
Agent stays on the line. Customer enters card number and CVV via phone keypad. DTMF masking ensures the agent never hears or sees the data.
Payment processed securely
Payment flows to the secure gateway. Agent receives success or failure notification—never the card data.
PCI Scope Reduction
Typical Implementation
PCI DSS Certified