Secure Payments for Contact Centres
A practical guide for contact centre managers navigating PCI compliance. Covers agent payment workflows, the conflict between call recording and PCI DSS, compliance for remote and hybrid agents, and integration with existing telephony systems.
What you'll learn
- Agent payment workflow best practices for PCI compliance
- How to handle the call recording vs PCI DSS conflict
- Compliance strategies for remote and hybrid contact centre agents
- Integration options for existing telephony and CRM systems
PDF · 11 pages · 14 min read
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