Paytia
Keypad Payments

Secure DTMF KeypadPayment Processing

Revolutionary phone payments: Enable secure payment processing without requiring customers to read card details aloud. PCI-DSS compliant keypad-to-keypad payments directly through standard telephones.

DTMF Masking
PCI DSS Compliant
Real-time Processing
Book a FREE DemoLearn More

Keypad Payments

Secure • DTMF • PCI Compliant

Payment MethodKeypad DTMF
Security LevelPCI DSS
StatusLive
Key Features

Revolutionary Keypad Payment Technology

Secure phone payments that protect sensitive data while maintaining PCI-DSS compliance and seamless user experience.

DTMF Masking

Advanced tone masking technology prevents agents from hearing sensitive payment information.

PCI DSS Compliant

Full compliance with Payment Card Industry Data Security Standards for maximum security.

Real-time Processing

Instant payment processing with immediate confirmation and transaction completion.

No Hardware Required

Works with existing telephone systems without additional equipment or installations.

Streamlined Secure Payments

Keyphone offers telecommunication companies a streamlined solution for processing PCI-DSS-compliant payments directly through a standard telephone, eliminating the need for additional hardware or software.

This method ensures that the agent neither hears nor sees sensitive card information, maintaining compliance with PCI-DSS standards. Implementing such secure phone payment systems is crucial for businesses aiming to protect customer data and reduce fraud risks.

How the Process Works

  • Step 1: Agent Initiates Transaction - The agent enters the payment amount using their phone's keypad.
  • Step 2: Secure Customer Input - The customer securely enters their card details using their phone's keypad without needing to read them aloud.
  • Step 3: Automated Processing - The system securely processes the payment in real-time, with full PCI-DSS compliance.

Key Features

Enhanced Security

Fully PCI-DSS compliant solution that prevents agents from accessing sensitive payment details.

No Additional Hardware

Works with existing telephone systems without requiring special equipment or software installations.

Easy Implementation

Seamless integration with existing payment workflows and customer relationship systems.

Improved Efficiency

Streamlines the payment process, reducing call handling times and improving agent productivity.

Business Benefits

Keypad payment processing delivers significant operational and security advantages for businesses handling phone-based transactions.

  • Reduced PCI compliance scope and associated costs
  • Enhanced customer confidence in payment security
  • Faster transaction processing and improved agent efficiency
  • Lower risk of data breaches and fraud incidents
  • Seamless integration with existing telephony infrastructure

Industry Applications

Telecommunications

Telcos can securely process customer payments for services, bills, and account top-ups directly through phone calls without exposing sensitive data to agents.

  • • Bill payments and service renewals
  • • Account balance top-ups
  • • Service upgrades and add-ons

Customer Support Centers

Call centers across industries can process payments securely while maintaining conversation flow and reducing compliance burden.

  • • Order payments and processing
  • • Subscription management
  • • Dispute resolution payments

For 3CX phone system users, keypad payments integrate seamlessly with existing call flows, allowing agents to process secure payments simply by dialing 729.

Financial Services

Banks and financial institutions can offer secure payment processing while maintaining strict compliance with regulatory requirements.

  • • Loan payments and installments
  • • Account transfers and deposits
  • • Insurance premium collections

Healthcare & Insurance

Healthcare providers and insurance companies can collect payments securely while ensuring HIPAA compliance and data protection.

  • • Medical bill payments
  • • Insurance claim settlements
  • • Copayment collections

Frequently Asked Questions

Everything you need to know about Keypad Payments

Keypad payments are secure payment processing solutions that allow customers to enter their card details using their phone's keypad (DTMF tones) during a phone call. This eliminates the need for customers to read card details aloud, preventing sensitive information from being overheard by agents or others nearby.
Keypad payments work by allowing customers to enter their card details using their phone's keypad during a call. The DTMF tones are masked or suppressed so agents cannot hear the sensitive information. The payment is processed securely through Paytia's PCI DSS compliant infrastructure, and the agent receives confirmation without ever seeing or hearing the card details.
Yes, all keypad payment solutions are fully PCI DSS Level 1 compliant. Paytia handles all card data processing securely, ensuring that sensitive payment information never touches your systems. This eliminates your PCI compliance burden while maintaining the highest security standards.
No, keypad payments work with existing telephone systems without requiring additional hardware or software installations. The solution integrates with your existing telephony infrastructure, making it easy to implement without major changes to your current setup.
DTMF masking uses advanced tone suppression technology to prevent agents from hearing the audible tones generated when customers press keys on their phone during payment entry. This ensures that sensitive card information cannot be overheard by anyone nearby, including agents, while maintaining full call connectivity.
Yes, keypad payments integrate seamlessly with existing telephone systems including 3CX, traditional PBX systems, and cloud-based telephony solutions. The solution works with standard phone lines and doesn't require special equipment or complex integrations.
If a customer makes a mistake during card entry, they can typically restart the payment process or correct the entry. The system provides clear audio prompts to guide customers through the payment process, and agents can assist with troubleshooting without ever seeing or hearing sensitive card information.
Keypad payments provide high security by ensuring sensitive card information never reaches your systems or agents. All payment data is processed through Paytia's PCI DSS Level 1 compliant infrastructure with end-to-end encryption and secure tokenization, providing the same level of security as other secure payment methods.
Yes, keypad payments can be used for one-time payments and can be integrated with recurring payment solutions. Once a payment is processed securely, you can use the secure tokens to set up recurring payment plans or scheduled payments through Paytia's API.
Keypad payments benefit telecommunications companies, customer support centers, financial services, healthcare providers, insurance companies, and any business that processes payments over the phone. The solution is particularly valuable for businesses that need to maintain PCI compliance while processing phone-based transactions.

Ready to upgrade your telephone payment system?

Join businesses that have enhanced security and improved efficiency with Paytia's Keypad Payment solutions.

Book a FREE DemoLearn More