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Enhancing Phone Payments with Aircall: A Secure Solution with Paytia

Updated: Oct 20, 2023

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In the rapidly evolving landscape of business communications, Aircall has emerged as a powerful tool for managing phone-based interactions. Whether it's customer support, sales, or service inquiries, Aircall streamlines phone communications. However, when it comes to secure and compliant payment processing, integrating Aircall with Paytia's Virtual Terminal proves to be a game-changer.

Understanding Phone Payments with Aircall

Aircall Payment by Phone:

Aircall allows businesses to efficiently handle customer interactions over the phone. It offers features like call routing, analytics, and CRM integration, enhancing customer service and sales efforts. Many businesses leverage Aircall to accept payments over the phone, making transactions smoother and more accessible.

The Role of Aircall Virtual Terminal:

While Aircall facilitates phone payments, it doesn't inherently provide a secure method for processing card transactions. This is where Paytia's Secure Virtual Terminal comes into play. It's essential to recognize that handling payment data over the phone without a secure virtual terminal can expose businesses to significant risks, including non-compliance with PCI-DSS (Payment Card Industry Data Security Standard).

The Crucial Role of PCI-DSS Compliance

Understanding PCI-DSS Compliance:

PCI-DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Compliance is mandatory for businesses to protect both themselves and their customers from data breaches and fraud.

Why Aircall Alone Falls Short:

Aircall's primary focus is on communication, not payment processing. When businesses accept payments over the phone with Aircall but lack a PCI-DSS compliant system, they run the risk of non-compliance. This can result in hefty fines, damaged reputations, and legal complications.

Virtual Terminal (Insecure)

A Virtual Terminal is a payment processing method that, while convenient for businesses, presents significant security and compliance risks. In this system, customers are required to read their sensitive card details aloud to a merchant agent, who manually inputs this information into their computer or device. This process creates multiple points of vulnerability, making it non-compliant with essential data protection regulations like PCI-DSS and GDPR.

Key Vulnerabilities and Fraud Risks:

  1. Data Exposure: Customers are forced to share their card details verbally, increasing the risk of eavesdropping or data interception during the transmission process.

  2. Data Storage: Merchants temporarily store sensitive card information on their systems, which can be a prime target for cyberattacks and data breaches.

  3. Agent Misuse: Unscrupulous agents may misuse or mishandle customer data, potentially leading to fraudulent activities.

  4. Recording Dilemma: Call recordings in this scenario often capture card information, making it necessary to ensure that sensitive data is not stored, which can be challenging to enforce.

Secure Virtual Terminal (Compliant and Fraud-Resistant)

A Secure Virtual Terminal, in stark contrast, prioritizes the highest levels of security and compliance. It eliminates the need for customers to divulge their card information to merchant agents, ensuring that sensitive data is never in the hands of the merchant. As a result, this system is fully compliant with data protection regulations like PCI-DSS and GDPR, and it virtually eradicates the possibility of fraud.

Key Security and Compliance Features:

  1. Channel Separation: Customers securely input their card details using their device's keypad, safeguarding sensitive information from exposure during transmission.

  2. No Data Storage: The merchant never has access to or stores customer card data, reducing the risk of data breaches and fraud attempts.

  3. Agent Unawareness: Merchant agents remain unaware of customer card details, eliminating any potential for misuse or mishandling.

  4. Call Recording Protection: Secure Virtual Terminals ensure that call recordings never capture card information, maintaining compliance and data security.

By opting for a Secure Virtual Terminal, businesses can confidently process payments while adhering to stringent data protection regulations, providing customers with peace of mind and a highly secure transaction experience.

The Secure Solution: Paytia's Virtual Terminal

Integrating Aircall with Paytia:

To bridge the gap between efficient phone communication and secure payment processing, businesses can seamlessly integrate Aircall with Paytia's Secure Virtual Terminal. This partnership and integration ensures that every phone payment is conducted with the highest levels of security and PCI-DSS compliance.

Why Choose Paytia's Secure Virtual Terminal:

  • Channel Separation: Paytia's solution allows customers to input their card details using their device's keypad, keeping sensitive information secure during transmission.

  • No Data Storage: Merchants never have access to or store customer card data, reducing the risk of data breaches and fraud.

  • Agent Unawareness: Merchant agents remain unaware of customer card details, eliminating any potential for misuse or mishandling.

  • Comprehensive Compliance: By partnering Aircall with Paytia's Virtual Terminal, businesses can confidently meet PCI-DSS compliance requirements, safeguarding their reputation and customer trust.


While Aircall excels in streamlining phone communications, it's crucial to complement it with a secure payment processing solution. Paytia's Virtual Terminal not only ensures PCI-DSS compliance but also provides peace of mind for businesses and customers alike. By making this strategic integration, businesses can confidently offer secure phone payments while adhering to industry regulations and maintaining their reputation for trustworthiness. Don't compromise on security; enhance your phone payments with Paytia's Virtual Terminal today.


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