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Solutions  > Secure Virtual Terminal

Agent-assisted phone Payments

Secure Virtual 
Terminal 

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​Paytia’s Agent-Assisted Secure Virtual Terminal enables businesses to take payments over the phone while ensuring top-tier security and compliance with industry standards. Unlike traditional phone transactions that require customers to read out their card details, Paytia keeps sensitive information completely protected.

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Designed with built-in PCI-DSS compliance, the solution allows businesses to securely accept credit and debit card payments—minimising the risk of fraud and data breaches.

Backed by Paytia’s advanced payment platform, it integrates effortlessly with your existing telecom setup and payment gateway, delivering a smooth, secure payment experience.

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Whether you're a growing business or an established enterprise, Paytia’s Agent-Assisted Secure Virtual Terminal offers a safe, dependable, and fully compliant way to process phone payments—without ever seeing or storing customer card data.

Sales Agent

How it works

Benefits Of Agent Assist Secure Virtual Terminal  

  • Full authorisation while on a call  – Secure Virtual Terminal  Checks and authorises payments in real time so reducing charge backs and preventing fraud.

  • Advanced Security  – With channel separation and DTMF suppression, sensitive payment details stay protected, ensuring secure payment processing over the phone

  • ​Instant Payment Processing – Transactions happen in real time, giving both customers and agents immediate confirmation for a smooth and efficient experience.​

  • System Integration – Works with your existing phone and payment systems, allowing you to take secure payments over the phone with minimal changes to your workflow.​

  • Compliant Call Recordings - The solution eliminates the need to pause the call. With Paytia’s recording technology, no card data is captured, and the entire conversation is recorded without gaps, ensuring both security and compliance.​

  • Payment Links Included as Standard - Send secure payment links via email or SMS for fast, hassle-free transactions. Customers can pay instantly using a trusted, PCI-DSS compliant link, reducing the need for manual card entry over the phone.

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