Adopt a Zero risk posture and protect your business using paytia Channel Separation for telephone payments
Using Paytia Channel Separation the customer and agent are in touch at all times, the agent is able to watch the card being entered but not the details. The system automatically explains the process both to the agent and to the customer. Full authorisation status is given to the agent while on the call.
Channel Separation: The Zero risk telephone card capture solution.
With Channel Separation enabled your business staff benefit from IVR assisted payment card capture. Channel Separation is a Paytia secure card capture service that ensures both your business customers and staff are guided through the card capture process with ease. As the communication channel is separated between staff and customers during in card capture there is no opportunity/risk for bad actor fraud. This means your team never hears or sees sensitive payment data, and it’s never recorded.
For businesses, this solves a huge headache: staying PCI-DSS compliant without expensive setups like secure call rooms or complex staff training. It’s perfect for remote or hybrid teams too—letting them take payments securely from anywhere they can answer a telephone call.
With Channel Separation, you can reduce roll out time, remove the need for agent training, enable a single, common customer journey and give your customers peace of mind. Avoid data breaches, and keep things simple and compliant by removing all card data from your business. It’s a no-brainer for any business taking card payments over the phone.
Why choose
Channel Separation?
If you currently take payments over the phone by asking your customer to read their card data out loud, you maybe putting your business at risk of non-compliance. Choose Paytia as your Phone Payment Provider and get compliance included in the cost.
Enhanced Security
Prevents accidental exposure of sensitive card data during phone transactions.
Reduced Fraud Risk
Minimizes chances of data interception or fraudulent use.
Simplifies Payment Process
Compliance with PCI-DSS
Aligns with payment card industry standards for data protection.
Improved Customer Trust
Builds confidence in your business's commitment to security.
Eliminates Need for Extensive Training
Customer Privacy
Customers can securely enter their card details without vocalizing them.
Ease of Integration
Can be seamlessly integrated into existing payment systems.
Maintains Call Continuity
Streamlines transactions by segregating payment data from the conversation.
Reduces the burden on staff to handle sensitive information.
Allows the conversation to continue uninterrupted while payment details are processed.
Trusted by Businesses Worldwide
