Blog7 min read
It's never been easier or quicker to make payments in person. All you have to do is hold your card or phone over the reader, or use an app with thumbprint recognition and the transaction is done. Whether you're in a shop, getting out of a taxi or...
Read More7 min read
Businesses have always recognised the positive contribution that customer service can make to their success. Some of the biggest brands in the world are as famous for this part of their operation as they are for their products. The reputational advantage...
3 min read
Curtis Nash: 11-Apr-2022 10:00:00
When it comes to taking card payments, there are essentially two categories: electronic (for example, contactless, or chip and pin machine methods), and manual, keyed entry, also known as card (or cardholder) not present. The latter is something of a...
2 min read
Curtis Nash: 28-Mar-2022 10:00:00
The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.
The most likely cause is when a customer feels pressured to make a purchase in the first place, and finds an opportunity to hang up the phone. ...
2 min read
Curtis Nash: 07-Mar-2022 10:00:00
Under the 1950 European Convention on Human Rights (ECHR), largely drafted by British civil servants, a right to privacy was conferred on all citizens of Europe.
Although it pre-dates and is independent of the EU, the ECHR is the basis of the EU's...
2 min read
Curtis Nash: 27-Jul-2021 10:53:24
With the rapid growth of online retailing, we've seen an accompanying increase in the resourcefulness and ingenuity of criminals. Our credit card details are immensely valuable and every time we use them we run the risk that someone will find a way to...
2 min read
Curtis Nash: 22-Jul-2021 11:46:34
It's such a common practice that we scarcely think about the mechanics of the process or the complexity of the regulations that govern it.The Rise of the Credit CardIntroduced to the UK in 1966 by Barclays, credit cards were originally only used in...
2 min read
Curtis Nash: 20-Jul-2021 09:55:07
In many ways, the telephone call is the ideal way to talk to your customers - because it is more personal, freeform and adaptable than any other channel. It is also the most dynamically expanding technology of our times. In the 21st century, people are...
4 min read
Curtis Nash: 15-Jul-2021 12:44:18
Gone - in fact, long gone - are the days of businesses built purely on walk-in trade.
High streets began to struggle in the 1980s with the advent of out-of-town hypermarkets and ever higher city rents, rates and property prices. More shoppers had cars...
