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Protecting customer card payments and preventing fraud.

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7 min read

What virtual terminal system is best for card payments over the phone?

It's never been easier or quicker to make payments in person. All you have to do is hold your card or phone over the reader, or use an app with thumbprint recognition and the transaction is done. Whether you're in a shop, getting out of a taxi or...

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7 min read

How to take a card payment over the phone and increase revenue

Businesses have always recognised the positive contribution that customer service can make to their success. Some of the biggest brands in the world are as famous for this part of their operation as they are for their products. The reputational advantage...

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3 min read

Preventing Fraud When Taking Payments Over the Phone

When it comes to taking card payments, there are essentially two categories: electronic (for example, contactless, or chip and pin machine methods), and manual, keyed entry, also known as card (or cardholder) not present. The latter is something of a...

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2 min read

How to prevent customer payment calls dropping off

The situation where a customer changes their mind midway through a telephone purchase is called a drop-off.  

The most likely cause is when a customer feels pressured to make a purchase in the first place, and finds an opportunity to hang up the phone. ...

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2 min read

Compliance with GDPR When Taking Payment Over the Phone

Under the 1950 European Convention on Human Rights (ECHR), largely drafted by British civil servants, a right to privacy was conferred on all citizens of Europe.

Although it pre-dates and is independent of the EU, the ECHR is the basis of the EU's...

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2 min read

Taking Credit Card Payments Over The Phone Regulations UK

With the rapid growth of online retailing, we've seen an accompanying increase in the resourcefulness and ingenuity of criminals. Our credit card details are immensely valuable and every time we use them we run the risk that someone will find a way to...

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2 min read

How to Take Credit Card Payments by Phone

It's such a common practice that we scarcely think about the mechanics of the process or the complexity of the regulations that govern it.The Rise of the Credit CardIntroduced to the UK in 1966 by Barclays, credit cards were originally only used in...

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2 min read

Benefits of payment by phone

In many ways, the telephone call is the ideal way to talk to your customers - because it is more personal, freeform and adaptable than any other channel. It is also the most dynamically expanding technology of our times. In the 21st century, people are...

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4 min read

Accepting telephone payments

Gone - in fact, long gone - are the days of businesses built purely on walk-in trade.

High streets began to struggle in the 1980s with the advent of out-of-town hypermarkets and ever higher city rents, rates and property prices. More shoppers had cars...

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