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• What are the support hours, priorities and service level agreements?

  The support desk maintains regular business hours of 9 AM to 5 PM Eastern, Monday through Friday. Tickets will be responded to only during these hours, with the exception of urgent tickets. Priorities and Service Level Agreements Each issue that ...

• What are the alternative phone-routing options for using Paytia with Aircall?

  Customer call-routing options for inbound calls Option 1: Inline — all incoming calls routed through Paytia Calls are routed to and from Paytia over standard telephony using a unique ‘secure-payment’ phone number provided by Paytia Select your new ...

• How do I configure my Opayo payment account to use Paytia?

  Adding IP addresses to Opayo There are three tasks required to enable Paytia to work with your Opayo account: Find your Vendor Name provided by Opayo. You will need to input this into Paytia during gateway setup. Log your Paytia service as a trusted ...

• Changing which card types and brands are accepted by the Paytia payment service

  Controlling card brand and card type acceptance Paytia has created a licenced service allowing a Paytia account administrator to decide which card types and card brands are accepted by their business. Card brands - this is the financial organisation ...

• Support hours and response times - Enterprise SLA

  When is Paytia open for support The support team's hours of operation. Paytia support for raising support tickets is open 24 hours a day 365 days per year. Paytia runs an automated ticketing system outside of business hours of operations. Standard ...