Browser Backup Telephony: Stay Connected, No Matter What
Browser Backup Telephony is Paytia’s solution for keeping your business running smoothly, even if your primary phone system goes down. It lets your team make and receive calls securely through a web browser using the Paytia WebRTC dialler application. Paytia wants to ensure your business stays as connected as possible with your customers no matter what.
Paytia WebRTC dialler solves the problem of downtime or disruptions that can impact your phone systems, which in-turn can lead to missed calls, lost payments, and unhappy customers. With Browser Backup Telephony, your team has a reliable fallback option that’s easy to use and requires no extra hardware.
By enabling secure, browser-based calling, your business can keep delivering great customer service and taking payments, even in challenging situations. It’s peace of mind for businesses that can't afford to miss a call.
Business Continuity
Maintain business operations and avoid disruptions by enabling agents to continue taking payments both inbound and outbound, regardless of phone system failures.
Enhanced Customer Experience
Prevent loss of sales and maintain customer satisfaction by seamlessly handling calls and transactions, saving customers from frustration and dissatisfaction.
Enhanced Security
Ensure compliance with PCI-DSS regulations and protect sensitive payment data by maintaining secure communication channels within the secure virtual terminal interface, safeguarding both your business and customers' information.
Real-time Monitoring and Reporting
Gain insights into call activity and performance metrics in real-time, allowing you to monitor agent productivity, track call volumes, and identify opportunities for improvement.
Increased Sales Opportunities
Maximize sales potential by allowing agents to continue serving customers and processing payments without interruption, capturing every opportunity for revenue generation.
Streamlined Operations
Simplify operations and reduce complexity by centralizing communication and payment processing tasks within the secure virtual terminal interface, minimizing the need for multiple systems or platforms.
Customizable Features
Tailor the Browser Backup Telephony feature to suit your business requirements and preferences, with customizable settings and options for optimizing call handling and routing.
Improved Agent Efficiency
Boost agent productivity and efficiency by providing a seamless interface for answering and making calls directly from the secure virtual terminal, eliminating the need for manual workarounds or alternative systems.
Flexible and Scalable Solution
Adapt to changing business needs and scale your operations effortlessly with a flexible telephony solution that seamlessly integrates with your existing infrastructure and workflows.
User-friendly Interface
Ensure ease of use and accessibility for agents with a user-friendly interface that simplifies call management tasks and minimizes training requirements.
Trusted by Businesses Worldwide
