The benefits of
Agent Call Return
No Training Required
By separating payment data from voice communication channels, sensitive card information remains isolated, reducing the risk of unauthorized access or interception.
Channel separation ensures that card data is transmitted through a secure channel, mitigating the vulnerabilities associated with traditional methods like DTMF masking.
The process of channel separation is foolproof and intuitive, eliminating the need for staff training to prevent accidental exposure of card data.
PCI DSS Compliance
Maintained Customer Experience
Channel separation aligns with Payment Card Industry Data Security Standards (PCI DSS), reducing the scope of compliance and minimizing the need for elaborate security measures.
Both buyers and sellers remain engaged throughout the payment process, leading to a positive customer experience without compromising security.
Channel separation immediately safeguards sensitive data, preventing inadvertent leaks or unauthorized access during the payment interaction.