This page sets out how Paytia Limited recognises and aligns with three regulatory frameworks that matter to our US insurance customers: the NAIC Insurance Data Security Model Law, Florida's data protection and breach notification rules, and the New York Department of Financial Services Cybersecurity Regulation (23 NYCRR 500), including the 2023 amendments.
1. Purpose of this statement
Paytia isn't a regulated insurer. But we know these frameworks reach third-party service providers too, particularly when those providers process non-public information, run core business workflows, or handle financial transactions. That's exactly how insurers use Paytia.
2. The role of Paytia in insurance operations
Paytia is a central platform for end-to-end process execution — claims handling, payment processing, and workflow orchestration. In a typical insurance deployment, we capture claim information through structured e-forms, manage claim lifecycle workflows across multiple users and organisations, control access to data based on role and process stage, process inbound and outbound payments, coordinate third-party interactions with suppliers, adjusters, and finance teams, and keep a full audit trail of actions and decisions.
Paytia isn't peripheral. It's often directly involved in how regulated data and processes are actually handled.
3. Platform architecture and operating model
The Paytia platform is a centrally hosted cloud application that brings together data capture, workflow management, payment processing, and integration with external systems. It works as an orchestration layer — pulling data from multiple sources, processing it, allocating tasks, and returning outcomes back to users or external systems.
The platform is built around a single core principle:
Sensitive data should be controlled within one environment, not scattered across multiple systems.
4. End-to-end claims processing capability
Paytia supports the full claims lifecycle, not just individual transactions.
Data capture
Custom e-forms built around the insurer's claims process. Structured capture of claimant, policy, and incident data, with the option to add supporting information at later stages.
Workflow management
Claims are created as structured workflow cases. Tasks are assigned to users, teams, or third-party entities. Sub-tasks and multi-stage processing are supported. Escalation paths exist for decisions that need higher authority.
Multi-party participation
Sub-company users (contractors, partners) get controlled access to specific parts of the workflow. Responsibilities are clearly separated inside a shared platform.
Process visibility
Full audit trail of actions taken. Reporting and KPI tracking across workflow stages. Bottlenecks and delays are easy to spot.
We've used this in practice to run structured claims management with full auditability and controlled data handling.
5. Data handling model
Because Paytia manages full workflows and not just payments, the data model matters. The platform takes a structured approach: data is captured through controlled interfaces, individual fields are tagged by sensitivity, sensitive fields are isolated and protected within the platform, access is governed by user role and workflow stage, and retention and deletion rules can be applied once tasks are complete.
Insurers can manage personal, financial, and operational data in one environment while still applying different levels of control depending on sensitivity.
6. Secure handling of payment and banking data
Payment handling is built into the workflow model, not bolted on separately. Paytia supports secure capture of card and banking information, processing via integrated payment providers, tokenisation of payment data, automated outbound payments such as claim settlements, and reconciliation and reporting.
The key design decision: sensitive payment data is captured and processed inside Paytia, so it doesn't need to land inside insurer systems. That cuts exposure across the wider IT estate.
7. Data lifecycle control
A real-world challenge in regulatory compliance isn't just protecting data — it's controlling its lifecycle. Paytia handles this through field-level tagging of sensitive data, controlled storage inside the platform, and deletion or retention rules tied to workflow completion.
So payment details can be removed once a transaction is done. Temporary data can be cleared once a task closes. Only the records you genuinely need for audit and reporting are kept. That lines up with regulatory expectations around data minimisation and retention control.
8. Alignment with NAIC expectations
The NAIC model law focuses on protection of non-public information, risk management, and governance and oversight. Paytia supports this by keeping sensitive data handling inside one controlled environment, providing structured workflows with clear accountability, and maintaining audit trails of all actions and data interactions.
Because Paytia cuts down the spread of sensitive data across systems, it makes it easier for the insurer to demonstrate control over that data.
9. Alignment with Florida requirements
Florida regulations stress safeguarding personal information, managing breach risk, and having the right response capability in place. What Paytia brings: sensitive data isn't distributed across multiple systems, data access is restricted and controlled within workflows, and the platform gives you visibility into how data is used and by whom.
That cuts the chance of uncontrolled exposure and makes investigation easier if something does go wrong.
10. Alignment with NY DFS (23 NYCRR 500)
NY DFS puts particular weight on governance and control, access management, third-party risk, and auditability. Paytia lines up with this by operating as a clearly defined third-party processing platform, controlling access through user roles and workflow stages, keeping a complete audit trail of actions and data usage, and giving visibility into data flows and system interactions.
Because workflows, data, and payments all sit inside one platform, insurers can show end-to-end control rather than stitching evidence together from multiple systems.
11. Third-party risk positioning
Under all three frameworks, insurers have to assess their third-party providers. Paytia's position is clear: we provide a defined, contained environment for sensitive data handling, we cut the number of systems exposed to that data, and we give insurers transparency over how workflows, data, and payments are managed.
Insurers can treat Paytia as a controlled processing environment — not an uncontrolled extension of their own infrastructure.
Questions about how this applies to your deployment? Email [email protected].