Whether you run two agents or two thousand, Paytia keeps card data out of your environment. No rip-and-replace, no agent retraining, no tearing up the telephony stack you already spent years bedding in.
Who we work with
A contact center is the hardest place in the business to stay out of PCI scope. Every agent who hears a card number pulls the entire operation in. Your call recordings, your CRM, your screen capture, your supervisor monitoring — one slip and the whole estate needs controls, audits, and quarterly pen tests.
The usual fixes don't survive real contact center life. Pause-and-resume recording fails the moment an agent forgets the cue. Secure rooms are impossible for hybrid or work-from-home teams. Redirecting customers to an IVR or a link tanks completion rates and leaves your agent sitting on dead air. And if you're a BPO, every new client brings its own merchant, its own scope, its own audit.
Telecom operators have a different version of the same problem. Your customers want you to handle payments on their calls. You physically can't, because the moment card data crosses your network you become a payment processor. So you lose the stickiness, and a competitor with a payments bolt-on takes the account.
Paytia sits between your telephony and your payment gateway. When it's time to pay, the customer enters their card on their own keypad while the agent stays on the call. Our DTMF masking replaces the keypad tones with a flat audio signal in real time, so the agent hears nothing identifiable and the recording stays clean. The card data goes straight to the gateway — not through the agent, the recording, the CRM, or your network.
For BPOs, each client can run on its own merchant, with its own reporting and its own PCI boundary. For telecom operators, Paytia offers a white-label partnership: you bring the customer and the telephony, we bring the compliance and the payment rails, you add a sticky new revenue line. We already do this with operators who wanted to stop losing deals to bundled competitors.
The platform works with Genesys, Avaya, Cisco, Mitel, Five9, NICE CXone, RingCentral, Aircall, Talkdesk, Zoom, Teams, and any SIP or PBX estate. Your agents use the phone system they already know. Most contact centers are live within days.
Contact center operators and telecom providers use Paytia for different reasons. Both end up with the same result: card data out, compliance sorted, revenue unlocked.
Inbound, outbound, BPOs, sales teams, customer service. Keep every agent — remote, office, or nearshore — out of PCI scope without changing the call flow they already know.
For telcos, SIP providers, UCaaS vendors, and hosted PBX operators who want to offer PCI-compliant payments to their business customers. White-label partnerships with full commercial terms.
SAQ A
Typically from SAQ D (329 → 22)
Days
Not months to go live
Any
PBX, SIP, or cloud telephony
Zero
Card data on your network
No. Paytia sits alongside whatever you already have — Genesys, Avaya, Cisco, Mitel, Five9, NICE CXone, RingCentral, Aircall, Talkdesk, Zoom, Teams, or a homegrown SIP trunk. There's no replacement, no migration project, and no retraining your agents on a new phone system.
The same way it works for office agents. Card data never touches the agent's device or network, so it doesn't matter whether they're in a secure facility in Manila, working from home in Austin, or a nearshore team in Mexico City. The protection follows the call, not the location.
Yes. Each client you service can run on their own merchant account, their own PCI scope, and their own reporting. You can onboard new client merchants in hours rather than weeks, which matters when you're pitching for new contracts.
Yes. Telecom operators partner with us to offer PCI-compliant phone payments as a bolt-on for their business customers. You keep the billing relationship and the stickiness, we handle the payment compliance side. It's how operators on both sides of the Atlantic have turned a compliance headache into a new revenue line.
Paytia handles the payment portion of the call. Your existing dialer, consent management, and STIR/SHAKEN attestation continue to do their job — we don't change how the call is placed or how the conversation is recorded. We do keep card data out of the recording, which is one less variable when the FCC or a state attorney general comes asking for documentation.
Most contact centers drop from SAQ D (329 questions) to SAQ A (22 questions). Because the card data never enters your environment, the bulk of PCI DSS requirements stop applying. Your QSA will still want to see how Paytia sits in your flow, but the audit becomes a fraction of the work.
Book a demo built around your telephony stack and your call flows. Most contact centers are live within days.