Take payments wherever the conversation is happening — chat, video, AI agent, social — without breaking the flow or exposing card data.
Your customer is in the middle of a conversation — a live chat, a Zoom call, a messaging thread, a back-and-forth with your AI agent — and then it's time to pay. What happens next? Usually, they get pushed somewhere else. A payment link in an email. A separate portal. A "please visit our checkout page". The conversation breaks, the momentum dies, and a chunk of customers never come back.
The AI era has made this worse, not better. Nobody wants their chat bot or voice agent handling raw card numbers. Models hallucinate. Prompt injection is a real risk. Logs capture things they shouldn't. Fine-tuning data leaks into places it was never meant to go. And the regulatory layer is stacking up — PCI DSS for the card data, TCPA for the automated outbound contact, HIPAA if there's any health context in the conversation. Put a card number anywhere near a large language model and you've got an audit problem waiting to happen.
You want the customer to pay where they already are. You also want to keep card data as far away from your AI, your transcripts, and your support queues as possible. Those two things have always pulled in opposite directions.
Paytia runs the payment on a separate secure channel, out-of-band from the conversation itself. When it's time to pay, your chat agent, your AI bot, or your Zoom host triggers a payment session. The customer enters their card on their own device, directly with Paytia. The conversation carries on. The card never travels through your chat platform, your transcript, your AI model's context, or your call recording.
Your AI agent should never see a card number — and with Paytia, it doesn't have to.
That's the point. An AI that never receives card data can't log it, leak it, or get tricked into revealing it. The payment session lives in a different place from the conversation, and the two only ever exchange a result: paid, not paid, try again. Everything else stays where it belongs. TCPA consent for the outbound contact is logged on its own; PCI scope stays off your AI stack entirely.
It plugs into whatever you're already running — Five9, Genesys Cloud, Amazon Connect, NICE CXone, or your own AI stack and gateway. Paytia sits alongside them and makes sure card data never lands in any of them.
Chat, video, AI voice, AI chat. Same secure session underneath. Pick the channels you need.
Take the payment inside the chat window your customer is already using. No redirect, no email link, no lost sale. The card data never touches your chat platform or your agent's screen.
Learn moreTrigger a secure payment mid-call without breaking the conversation. The customer pays on their own device. Nothing sensitive is spoken, typed, or captured in the recording.
Learn moreCollect card details, PII, and other sensitive information during an AI-led conversation without the model ever seeing the raw data. Safe by design, not by policy.
Learn moreThe payment layer for AI voice and chat agents. Your agent drives the conversation, Paytia handles the card, and the two stay in sync without the AI ever touching card data.
Learn moreMost "AI payment" solutions are just a payment link stuffed into a chat window. Paytia works differently. The conversation and the payment are two separate channels by design, so AI voice agents and chatbots can drive the flow without ever touching the data that matters. You get a conversation that feels continuous, a TCPA trail your compliance team can defend, and a payment stack that's safe to audit.
AI-safe
By design, not policy
Zero
Card data in chat, logs, or transcripts
Level 1
PCI DSS certified
99.99%
Platform uptime
Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals.
Trinity Hall College
Cambridge University
We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security.
PHE Inc.
Technology Solutions
Works with your stack
Plus your existing web chat, video, and AI platforms — Paytia sits alongside them, not in place of them. See the full list on the partners page.
When the conversation reaches the payment step, Paytia opens a separate secure session on the customer's side. The customer enters their card details there, not in the chat. Your AI agent stays in the conversation, sees a simple pass/fail result, and carries on. It never sees a card number, CVV, or expiration date — so there's nothing for it to log, repeat, or get wrong.
No. The payment session runs on its own channel between the customer and Paytia. We don't read your chat logs, your Zoom calls, or your AI model's context. Your conversation data stays with you; the card data stays with us and your gateway.
It works the same way. During a Zoom or video meeting, you can trigger a secure payment session for the person you're talking to. They pay on their own device while the call keeps running. Nothing sensitive is spoken, typed into chat, or captured in the recording.
Yes. Paytia is PCI DSS Level 1 certified. Because card data never enters your chat platform, your AI stack, your video tool, or your own systems, most of PCI scope stops applying to you. You keep the conversation; we keep the compliance.
TCPA applies hard to automated outbound calls and SMS, including AI voice agents. Paytia doesn't make the outbound contact for you, but the payment session we trigger only runs once the customer is already engaged and has consented to the interaction. We log the consent timestamp alongside the payment record so your TCPA audit trail and your PCI audit trail line up in one place.
Yes. Paytia plugs into Five9, Genesys Cloud, Amazon Connect, NICE CXone, and most modern web chat or messaging platforms. There's no need to rip anything out. We give you the secure payment step — you keep the channel your customers already use.
It can't. Your AI agent never receives the card number in the first place, so there's nothing to hallucinate, log, leak, or repeat back. That's the whole point of keeping the payment session out-of-band. An AI that never sees card data can't mishandle it.
See how Paytia keeps card data out of your chat, your AI, and your transcripts — without slowing the conversation down.
Trusted by law firms, insurers, healthcare providers and regulated businesses worldwide. Learn more about Paytia