See how a US contact center agent takes a card payment over the phone — inbound or outbound — without ever hearing or seeing card data, and without your call recordings going into PCI scope.
Whether the call comes in to your support line or your agent dials out, the flow is the same. Works with Five9, Genesys Cloud, NICE CXone, RingCentral, 8x8, Talkdesk, Amazon Connect — anything that carries voice.
Your agent enters the dollar amount in the Paytia portal — usually inside their existing CRM or contact-center desktop. The customer hears a prompt to enter their card. The call stays connected, no warm transfer, no hold music, no third party on the line.
The customer punches in their card number, expiration, and CVV. Paytia replaces the DTMF tones with flat, uniform tones in real time. Your agent hears nothing identifiable, and your call recording captures nothing identifiable either — so the recording stays out of PCI scope.
The card runs through your existing US gateway — Authorize.net, Stripe, Braintree, Cybersource, Worldpay, whoever you're already with. The agent sees an approval code on screen. The customer hears verbal confirmation. Start to finish, usually under 60 seconds.
60s
Average payment time
SAQ A
From SAQ D (329 controls down to 22)
0
Card data exposed to agents
Level 1
PCI DSS service provider
PCI DSS is the headline, but it's not the only thing US contact centers have to worry about. Outbound calling and SMS payment confirmations have to respect TCPA. Healthcare clients taking copays or self-pay balances need a flow that fits inside their HIPAA controls. We've designed the Paytia flow so scope reduction on one side doesn't break compliance on the other.
If your team handles PHI on calls, ask us about our HIPAA deployment pattern when you book a demo.
Set up takes days, not months. No new hardware, no software install on agent desktops, no rip-and-replace of your phone system. Call us on +1 628 295 2250 or book a 20-minute walkthrough.
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