Built to fix a problem the industry kept ducking
Back in 2016, a US contact center taking card payments by phone had two real choices: read card numbers out loud and hope the call recording got scrubbed properly, or spend six figures on on-prem pause-and-resume hardware that needed its own QSA assessment. Neither option was good for customers, agents, or the compliance team.
We built Paytia as the third option. Our DTMF masking technology lets agents take card payments over any phone line — landline, softphone, or mobile — with no card data hitting the agent, the desktop, or the call recording. No on-prem hardware. No SIP trunk swap. Customers stay on the line the whole time.
Pay. Telephone. Intercept. Accept.
That's where the name comes from. Paytia is Pay plus TIA — Telephone Intercept Accept. Payments come in over the phone. We intercept the card data before your agents hear it. We accept the payment on your behalf. Your business stays out of PCI scope.
Today we operate from offices in New York and London, serving customers across the US and UK. Banks, law firms, healthcare providers, and other regulated businesses use Paytia to run their most sensitive card-not-present transactions. We hold PCI DSS Level 1 certification — the highest level a service provider can hold — and the platform runs at 99.99% uptime.
Because we work with US contact centers, we also pay close attention to the regulations that wrap around the call itself. TCPA shapes how outbound calls and SMS confirmations get handled. HIPAA shapes how healthcare clients structure payment flows where a call could touch PHI. We've designed the platform so PCI DSS scope reduction doesn't accidentally break either of those.
Paytia is backed by Bloc Ventures, a deep-tech investment firm focused on cloud, connectivity, data science, and security. Bloc's CTO David Leftley sits on our board as Non-Executive Director. Their backing is what lets us keep investing ahead of where payment security and US telecoms regulation are heading next.
