Take PCI DSS Level 1 compliant card payments inside web chat, WhatsApp, and Facebook Messenger — without the customer ever leaving the conversation. No channel switching, no separate checkout pages, no drop-off.
Secure, compliant, integrated
During a live chat, the agent clicks a button and a secure payment form appears in the chat thread. No redirects, no new tabs, no copying long links.
The form is hosted inside Paytia's PCI DSS Level 1 environment. Card data goes straight to our infrastructure — never through your chat platform, servers, or network.
Payment processes in real time. Both agent and customer see confirmation in the thread. A receipt can fire automatically. The conversation carries on.
Customers already contact you through chat. Adding payment capability means fewer abandoned transactions and a cleaner audit trail — without rebuilding your stack.
Customers stay in the same chat from first question to confirmed payment. No phone calls, no email links, no separate checkout. That's where most payment drop-off comes from.
Agents trigger a Paytia-hosted payment form that appears inline. Customers enter card details without leaving the conversation, and the form is PCI DSS Level 1 compliant.
Card data is processed inside our PCI DSS Level 1 infrastructure. It never touches your chat platform, servers, or agents' screens. Tokenization replaces card numbers immediately on capture.
Both agent and customer see payment confirmation instantly inside the chat. No waiting, no uncertainty. The conversation continues right where it left off.
Every payment is logged with chat session ID, agent identity, timestamp, amount, and outcome. Full traceability for compliance reviews, dispute resolution, and reconciliation.
WhatsApp Business, Facebook Messenger, web chat widgets, LiveChat, Zendesk, Intercom, and custom applications via REST API. One integration, every messaging channel.
Every chat payment runs on infrastructure that meets the highest standards in the US payments industry — PCI DSS Level 1, with state privacy laws like CCPA accounted for.
All payment data is encrypted in transit using TLS 1.2+ and at rest using AES-256. Sensitive card data never passes through your chat platform, servers, or network infrastructure.
Card numbers are replaced with secure, non-reversible tokens immediately on capture. Original card data never sits in your environment, which keeps PCI scope to the absolute minimum.
We hold the highest level of PCI DSS certification. Annual audits by a Qualified Security Assessor confirm compliance across every payment channel, including chat.
Built-in fraud screening looks at transaction patterns, velocity, and geolocation to flag suspicious activity before payments process. Configurable rules adapt to your risk profile.
Payment data can be processed and stored within US data centers, supporting state privacy laws (CCPA, NY SHIELD) and federal frameworks like HIPAA where a BAA is in place.
Transaction reports export by date, agent, platform, and outcome. Webhooks and API access let you pipe data into your own BI tools, accounting systems, or revenue cycle management platforms.
Web chat payments let your team collect card payments directly inside a chat conversation — whether that's a chat widget on your site, WhatsApp Business, or Facebook Messenger. The agent triggers a secure, PCI-compliant payment form that appears inline. The customer enters their card details without leaving the conversation, and both sides see instant confirmation.
Yes. Our chat payment solution is PCI DSS Level 1 certified. The payment form is hosted entirely inside Paytia's secure environment, so card data never touches your chat platform, your servers, or your agents' screens. Your scope drops dramatically and so does the cost of compliance.
All major messaging platforms — web chat widgets, Facebook Messenger, WhatsApp Business, and most live chat and customer support platforms. Our REST API also handles custom or proprietary chat applications.
Yes — for healthcare clients we'll sign a BAA. The chat platform itself needs to be HIPAA-aware, but Paytia keeps card data and any payment audio out of your chat transcripts and out of any system that touches PHI.
Yes. We support secure payments through Facebook Messenger and WhatsApp Business. Customers complete the whole payment inside the conversation — no redirects, no separate apps, no hand-offs.
Significantly. Customers stay in the same conversation from question to confirmation. No long URLs, no separate checkout pages, no context switching. That's why chat payments typically convert better than email or SMS links.
All major credit and debit cards (Visa, Mastercard, American Express, Discover) plus ACH bank payments where your processor supports them. Specific options depend on your gateway configuration.
Yes. Chat payments work for one-off transactions and recurring plan setup. Customers can authorize subscription billing or installment plans directly inside the chat, with cards tokenized for future charges.
No. Card numbers are tokenized immediately on capture and never exposed to your business, your agents, or your systems. That eliminates your card data storage obligations and minimizes breach risk under state laws like CCPA.
Add PCI DSS Level 1 compliant payments to your web chat, WhatsApp, and Messenger channels. Book a free demo or call +1 628 295 2250.
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