Without it landing in the AI
The bot handles the conversation. We handle the data nobody should have to listen to.
Sensitive data captured by Paytia never crosses into the AI platform. There's a hard boundary between what the bot can see and what flows to the payment gateway, EHR, or back office — so transcripts and logs stay clean.
Works with the major US speech-to-speech and voice-AI platforms. Your bot calls our API when it needs to capture sensitive data, and we hand control back the moment we're done.
Card numbers, ACH routing and account numbers, SSNs, dates of birth, member IDs, and any other sensitive field your business handles. One platform, one boundary.
Keypad tones are replaced with flat audio before they hit the AI transcription engine, the call recording, or the agent's audio. The numbers go where they need to — and nowhere else.
Card capture meets PCI DSS Level 1. We sign a BAA for healthcare engagements where PHI may be in play. CCPA and state privacy laws are easier to comply with because you don't store the data in the first place.
Every capture is logged with session ID, timestamp, channel, and outcome. Useful for QA, dispute resolution, and the audit asks that come with healthcare, financial services, and government contracts.
Patient co-pays, deductibles, and insurance details captured during AI-handled calls without the data hitting your EHR or call recordings. BAA available for HIPAA covered entities and Business Associates.
Banks, credit unions, and insurers capture cards, ACH details, and identity data through AI-handled calls with FINRA-aware logging and audit trails.
Federal, state, and local agencies collect taxes, fees, and license payments through AI calls with full audit trails and the security controls procurement teams expect.
AI handles bill enquiries and payment plans; Paytia captures card or ACH details when the customer's ready to pay. Customer never reads anything sensitive out loud.
Card numbers, expiration, and CVV; ACH routing and account numbers; SSNs; dates of birth; member or policy IDs; and any other sensitive field you'd rather not have in your AI bot transcripts or call recordings.
Standard payment capture handles cards. Sensitive data capture handles cards plus everything else that's risky to log — ACH details, SSNs, healthcare identifiers. The boundary between AI and sensitive data is the same; it just covers more data types.
Paytia's infrastructure is HIPAA-friendly and we'll sign a BAA where PHI is in play. Card capture is PCI DSS Level 1 certified. Together that means co-pays and patient balances can be collected through AI calls without PHI or PCI data ending up in the wrong systems.
It should. The integration is API-based and works with most US speech-to-speech and voice-AI platforms. Your bot calls our API when it needs to capture something sensitive, and we hand control back when we're done.
DTMF masking. The customer enters digits on the keypad, and we replace the tones with flat audio before they hit the AI transcription engine or the call recording. There's nothing in the audio for an attacker — or a careless QA process — to find.
Compliance gets simpler when you don't store the data. CCPA, NY SHIELD, and the rest are easier to handle when sensitive fields go straight to the right system (your processor, your EHR, your back office) without sitting in your CRM or call platform first.
Most US teams are integrated within two to four weeks, depending on how many sensitive fields you need captured and how complex your existing AI flow is.
Yes. PCI scope shrinks, breach exposure shrinks, and your AI platform vendor stops being a custodian of sensitive data — which usually trims the security controls and contractual indemnities you need with them.
PCI DSS Level 1, HIPAA-friendly, CCPA-aware. Talk to us on +1 315 716 2226.
Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College
Since 2016
Building secure payments
PCI DSS Level 1
Highest certification
99.99%
Platform uptime
$500M+
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