AI Sensitive Data

Keep cards, SSNs, and PHI out of your AI transcripts

AI bots are great for handling US contact center volume — until it's time to capture something sensitive. We sit between your AI platform and the systems that should actually receive the data. Cards, ACH details, SSNs, and PHI go where they belong. Transcripts, recordings, and bot logs stay clean. PCI DSS Level 1, HIPAA-friendly with BAA, CCPA-aware.

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A hard boundary between AI and sensitive data

The bot handles the conversation. We handle the data nobody should have to listen to.

AI network isolation

Sensitive data captured by Paytia never crosses into the AI platform. There's a hard boundary between what the bot can see and what flows to the payment gateway, EHR, or back office — so transcripts and logs stay clean.

Speech-to-speech integration

Works with the major US speech-to-speech and voice-AI platforms. Your bot calls our API when it needs to capture sensitive data, and we hand control back the moment we're done.

Multi-data type support

Card numbers, ACH routing and account numbers, SSNs, dates of birth, member IDs, and any other sensitive field your business handles. One platform, one boundary.

DTMF masking

Keypad tones are replaced with flat audio before they hit the AI transcription engine, the call recording, or the agent's audio. The numbers go where they need to — and nowhere else.

PCI DSS Level 1, HIPAA-friendly, CCPA-aware

Card capture meets PCI DSS Level 1. We sign a BAA for healthcare engagements where PHI may be in play. CCPA and state privacy laws are easier to comply with because you don't store the data in the first place.

Full audit trail

Every capture is logged with session ID, timestamp, channel, and outcome. Useful for QA, dispute resolution, and the audit asks that come with healthcare, financial services, and government contracts.

Where US teams use this

Healthcare

Patient co-pays, deductibles, and insurance details captured during AI-handled calls without the data hitting your EHR or call recordings. BAA available for HIPAA covered entities and Business Associates.

Financial services

Banks, credit unions, and insurers capture cards, ACH details, and identity data through AI-handled calls with FINRA-aware logging and audit trails.

Government

Federal, state, and local agencies collect taxes, fees, and license payments through AI calls with full audit trails and the security controls procurement teams expect.

Utilities and telecoms

AI handles bill enquiries and payment plans; Paytia captures card or ACH details when the customer's ready to pay. Customer never reads anything sensitive out loud.

Common questions

What kinds of sensitive data can Paytia capture?
Card numbers, expiration, and CVV; ACH routing and account numbers; SSNs; dates of birth; member or policy IDs; and any other sensitive field you'd rather not have in your AI bot transcripts or call recordings.
How does this differ from standard payment capture?
Standard payment capture handles cards. Sensitive data capture handles cards plus everything else that's risky to log — ACH details, SSNs, healthcare identifiers. The boundary between AI and sensitive data is the same; it just covers more data types.
Is it HIPAA compliant?
Paytia's infrastructure is HIPAA-friendly and we'll sign a BAA where PHI is in play. Card capture is PCI DSS Level 1 certified. Together that means co-pays and patient balances can be collected through AI calls without PHI or PCI data ending up in the wrong systems.
Does it work with our AI voice platform?
It should. The integration is API-based and works with most US speech-to-speech and voice-AI platforms. Your bot calls our API when it needs to capture something sensitive, and we hand control back when we're done.
How does it keep card data out of the recording?
DTMF masking. The customer enters digits on the keypad, and we replace the tones with flat audio before they hit the AI transcription engine or the call recording. There's nothing in the audio for an attacker — or a careless QA process — to find.
What about CCPA and state privacy laws?
Compliance gets simpler when you don't store the data. CCPA, NY SHIELD, and the rest are easier to handle when sensitive fields go straight to the right system (your processor, your EHR, your back office) without sitting in your CRM or call platform first.
How quickly can we integrate?
Most US teams are integrated within two to four weeks, depending on how many sensitive fields you need captured and how complex your existing AI flow is.
Is there a cost benefit beyond compliance?
Yes. PCI scope shrinks, breach exposure shrinks, and your AI platform vendor stops being a custodian of sensitive data — which usually trims the security controls and contractual indemnities you need with them.

Stop letting your AI hear things it shouldn't

PCI DSS Level 1, HIPAA-friendly, CCPA-aware. Talk to our team on +1 628 295 2250.

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