AI-powered call handling with secure payment capture
Everything you need to handle AI-powered calls with PCI-compliant payment capture built in.
The AI listens to each call as it happens — picking up on what the caller wants, when they're ready to pay, and whether the agent needs a nudge. It's like a second pair of ears on every conversation.
When it's time to pay, Paytia steps in, captures card details through our PCI DSS Level 1 infrastructure, and hands control back to the bot. The caller barely notices the handoff.
Card digits entered by keypad get masked before they reach the AI transcription engine, the call recording, or the agent's audio. The data goes where it needs to — and nowhere else.
Card data never touches the AI platform. We keep a hard boundary between what the bot can see and what goes to the payment gateway, so nothing sensitive leaks into transcripts or logs.
It works with whatever AI bot platform you're already running. One API call from your bot triggers a payment session, whether you're on a custom build, a managed platform, or a speech-to-speech service.
Call volumes, payment outcomes, handle times — all in one place. Export the data or pull it through the API into whatever reporting tool you already use.
Bringing AI into a US contact center usually means more surface area for card data to land on, not less. AI CallSynch is what stops that — it keeps the payment moment out of the bot, out of the recording, and out of your PCI scope. For outbound flows it also keeps card audio out of the recording so TCPA reviews stay clean.
Callers never read their card number to the bot. When it's time to pay, Paytia's DTMF keypad takes over silently — digits go straight to the payment gateway, not the AI transcription engine.
The agent keeps talking to the customer throughout. They don't pause, read out numbers, or write anything down. Card data goes from caller's keypad straight to Paytia — agent's system never touches it.
From the caller's perspective it's one continuous conversation. Paytia handles the payment moment quietly and hands control back to the AI the second it's done. No awkward transfers, no dead air.
Because card data bypasses your AI bot, your telephony, and your contact center systems entirely, your PCI DSS assessment shrinks to a fraction. That means lower QSA fees and far less to maintain.
Banks, credit unions, and insurers use AI bots to handle balance enquiries, policy questions, and premium payments — all with PCI-compliant payment capture built in. FINRA-aware logging and audit trails included.
Practices and health systems process patient payments during AI-handled appointment scheduling calls, keeping card data out of clinical systems. HIPAA-friendly with BAA available.
Handle order enquiries, refunds, and phone orders through AI bots that route securely to Paytia for card capture. Works with Stripe, Chase Payment Solutions, Authorize.Net.
Automate bill payment calls with AI bots that explain charges, offer payment plans, and capture cards securely without an agent. Great for first-of-the-month volume.
AI bots handle booking changes, upsells, and payment collection for hotels, airlines, and travel agencies around the clock.
Collect taxes, fines, and license fees through AI-handled calls with full audit trails for state and local government compliance.
As the call progresses, AI CallSynch transcribes in real time, analyzes sentiment, and detects payment intent. The agent or bot sees prompts and suggestions on screen.
When the AI detects a payment trigger — or the agent triggers one manually — Paytia starts a secure session. The customer enters card details by keypad with full DTMF masking.
Payment processes securely and confirms in real time. Call analytics, sentiment data, and payment outcome are logged together for one complete picture of every interaction.
It's the layer between your AI bot and Paytia's payment infrastructure. Your bot handles the conversation as normal, and when a payment comes up, AI CallSynch triggers a secure session so card data gets captured without ever passing through the bot or your systems.
The AI listens in real time. When it detects a payment trigger — or the agent kicks one off manually — Paytia takes over for the card capture. The caller enters details by keypad, DTMF tones are masked, and the payment processes through our PCI DSS Level 1 infrastructure. Then control goes back to the bot.
Yes — PCI DSS Level 1, the highest certification level. Card data flows through Paytia's infrastructure, not yours, so your own PCI scope stays minimal.
It should. The integration is API-based, so it doesn't matter whether you're running a custom-built bot, a managed platform, or a speech-to-speech service. One API call starts the payment session.
When it's time to capture card details, Paytia takes over the audio channel. The caller's keypad tones are masked so the AI transcription engine never sees the digits. Once payment's done, the bot picks the conversation back up — it never had access to the card data at any point.
Credit cards, debit cards, and ACH bank debits where your processor supports them. You can take one-off payments, set up recurring billing, or offer payment plans through the same integration.
The bot handles routine calls and payment collection without agent involvement, freeing your team for the conversations that actually need a human. You also save on PCI compliance costs because card data never enters your environment.
PCI DSS Level 1 is the big one — handled by our infrastructure. It also supports CCPA-compliant data handling with full audit trails and data minimization built in. For healthcare clients we'll sign a BAA so PHI stays on the right side of HIPAA. For outbound calls, it slots into a TCPA-compliant dialer setup.
Join US businesses using AI CallSynch to handle calls faster, cut costs, and keep card data out of their systems entirely. Talk to us on +1 315 716 2226.
“Paytia turned a security exposure and reputational risk into an opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals.”
Trinity Hall College
Cambridge University
Read the case study →Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College
Since 2016
Building secure payments
PCI DSS Level 1
Highest certification
99.99%
Platform uptime
$500M+
Transactions processed
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