Retail phone orders, hotel bookings, utility bill chases, rent collection, field technician callouts. Paytia handles every flow without putting card data in your agents' hands or your call recordings.
Who we work with
Consumer and service businesses still do a lot of business on the phone. Customers call for high-value retail purchases, hotel bookings, vacation deposits, bill chases, and the awkward conversations nobody wants to have over email. Phone calls convert better than forms, especially on anything over a few hundred dollars.
The problem is volume. Every phone payment is an opportunity for a card number to land in your call recording, your CRM, or your reservation system. Scale that across hundreds or thousands of calls a day and you're running a payment environment you never designed — with PCI DSS requirements you never signed up for. The FTC, state attorneys general, and your acquirer all care about what happens to that data.
For outbound teams it's worse. Collections, renewals, debt recovery, and rent collection all depend on taking payment the moment the customer agrees. Sending them to a link means half of them don't pay. Keeping them on the call means your agent hears the card number. Neither option is good — and TCPA, FDCPA, and state UDAP rules add another layer of pressure to get the call right the first time.
Paytia sits between your phone system and your payment gateway. Inbound or outbound, the customer enters their card on their own keypad while the agent stays on the call. Our DTMF masking replaces the tones with a flat signal in real time — the agent hears nothing identifiable, the recording stays clean, and the card data goes straight to the gateway without touching your CRM, your reservation system, or your property management platform.
The same platform handles inbound phone orders, outbound collections, field agent payments, and mobile workers. Your retail call center, your utility billing team, your hotel reservations desk, and your on-site technicians all get the same protection. There's no separate stack for outbound. There's no different kit for mobile. The flow is the flow.
We plug into whatever gateway you're already using — Stripe, Authorize.net, Chase Paymentech, Elavon, Worldpay, and others — so there's no switching merchant accounts. Most customers are live within days, and PCI scope drops from SAQ D to SAQ A.
Four sectors, one underlying problem: high phone volume, tight margins, and card data that doesn't belong in your systems.
For phone orders, click-and-call, high-value furniture, and catalog sales. Take payments at any volume without pulling your CRM and call recording into PCI scope.
For hotels, tour operators, and travel agencies taking bookings, deposits, pre-auths, and no-show fees. Card data stays out of reservation systems and guest services recordings.
For energy, water, and telecom providers handling bill payments, payment plans, and outbound collections under state PUC oversight. Inbound and outbound flows with the same protection.
For property managers, leasing offices, and HOAs collecting rent, deposits, and late payments by phone without holding tenant card data.
SAQ A
From SAQ D (329 → 22)
Both
Inbound and outbound flows
Mobile
Field agent ready
Days
Not months to launch
Yes. We run on PCI DSS Level 1 infrastructure, the same tier the card brands require of large processors. Whether you're taking fifty phone orders a day or fifty thousand, the platform scales without you having to think about it.
Yes, and it's one of the most common use cases. Your collections or billing team calls a customer, handles the conversation, and takes the payment on the same call. No separate link, no hangup-and-call-back, no drop-off. Completion rates go up because the customer pays in the moment. We're TCPA-aware on the outbound side and the platform supports the consent and recording controls your compliance team will ask for.
Yes. Pre-auths, full charges, and hold amounts all work the same way they do on your existing gateway. The difference is the card details never touch your reservation system or your call recording — which matters a lot when your guest services team handles sensitive booking data.
Yes. Field agents, delivery drivers, and on-site technicians can take card payments from their own mobile phone with the same PCI protection as office staff. The customer pays on their own device, the technician hears nothing identifiable, and the payment settles to your gateway before they leave.
Same answer. Whether it's an outbound call about overdue rent, a final notice on a utility bill regulated by your state PUC, or a collections conversation under FDCPA rules, Paytia lets your agent take the payment immediately without sending the customer to a separate link or portal. The call resolves there and then.
See Paytia on a call flow that looks like yours. Most consumer businesses are live within days, not months.