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Enhancing Payment Security for Top UK University.

Trinity Hall, one of Cambridge University’s oldest colleges, faced a significant challenge in the run-up to its annual Alumni Telephone Campaign. A security audit unveiled a critical issue with taking donor payments over the phone, which could erode donor trust and breach data security standards. The college were asking their student callers to get Alumni to read their payment information over the phone, causing all sorts of havoc with their annual PCI compliance audit.

Their problem

  • Risk of fines for non-compliance with PCI DSS and GDPR.

  • The existing method of taking payments by asking Alumni donors to read their card details over the phone was insecure.

  • Remove all customer card data from Trinity College’s phone and other business systems. Enable students to take donations without the Alumni Donor needing to read their card numbers aloud.

  • Need for a quick and effective solution with the telethon imminent.

“Gaining commitment and payment on the call is vital. Once Alumni put down the phone and get on with their busy lives, we’re on the back foot. 

James Adamcheski-Halson, Trinity Hall College, Cambridge

Requirements for a solution

  • Must work with their VOIP telephone system.

  • Must be PCI-DSS and GDPR compliant.

  • Seamless and secure payment process during calls.

  • Quick deployment to meet the campaign schedule.

  • User-friendliness for both staff and alumni.

“Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals”

James Adamcheski-Halson, Trinity Hall College, Cambridge

The Paytia Solution

James turned to Paytia's Secure Virtual Terminal, which met all their requirements:

 

  • Enabled secure card payments during calls, maintaining continuous contact with donors.

  • Quick and flexible deployment also enabling capacity to turned on and off with campaign demand

  • James comments, “I was able to get Paytia up and running — connected to my telephony and to Stripe, my preferred payment provider, in minutes.”

The Outcome

  • Successful, secure telethon campaign.

  • Positive feedback from both donors and student callers.

  • Compliance with security and data protection standards ensured.

  • Enhanced relationships with donors, crucial for successful fundraising.

Trinity College Comments

Reflecting on the impact of Paytia, James states, “My students not only found Paytia easy to use, but feedback from our donors showed that its presence reinforced the trust we want to foster.” He further adds, “Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important, and Paytia has helped us achieve our goals.”

"I was able to get Paytia up and running — connected to my telephony and to Stripe, my preferred payment provider, by myself in minutes."

James Adamcheski-Halson, Trinity Hall College, Cambridge

Securing successful campaigns

Paytia has been used to reach Trinity Hall donors around the world and take every single gift pledged securely.  James and his management team can focus on fundraising rather than being limited by new compliance requirements.

 

Motivating everyone to make the calls has been eased by the simplicity of the solution. And for donors the feedback has also been positive in that they trust the security of the system and enjoy the conversations they have before and after the payment as it reconnects them with their formative years.

“Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals”

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