24/7 Automated Payment Handling
Paytia's Automated Payment service products are custom-built to our customers business requirements using the Pay729 scalable payment processing environment. Enabling merchants to automatically identity, validate and interact and collect payments from their customers with no requirement for the customer to speak to a live agent. If for any reason a customer needs to speak with a service agent, then calls can be overflowed to live agents along with the Pay729 secure telephone payment service. Pay729 payment IVR provides the empowerment of self-service for your customers with payments secured and processed in line with PCI-DSS Level 1 Service.
Customer Delivered to meet business needs
Charges are based on the agreed specification and processing scale our customers need to meet their peak and off-peak business payment processing demands.
How does it work?
Paytia payment IVR delivers a choice of integration scenarios to fit with the existing telephony and data architecture of our customer's business environments.
Interconnecting to the Paytia service over secure SIP a(SIPS) and RTP (SRTP) ensures cardholder data is kept secure and enables business users to take the service as an enhancement to the existing service they provide.
Integration to databases and information updates from webhook services are all part of the custom delivery tools we utilise. Paytia's development teams work closely with your own internal teams to specify, design and agree the best payment call flow for your customers to follow to ensure customer containment inside the IVR is kept high.
The Paytia service can be delivered in a way to suit the technology that our customers have implemented in their networks. Paytia provides a scalable, payment on-demand self-service model with flexible billing options.
What Our Customers Say
We originally looked at making our entire platform PCI Level 1 certified and found the cost too prohibitive. We also needed a service that scaled on demand rather than one we had to continually pay for encase demand occurred. Paytia gave us a secure and resilient payment processing service that allowed us to authenticate our customers allowing then access to account information and the ability to pay specific bills or an amount they decided on. We were able to get immediate reporting over the Paytia webhook API meaning our agents were up to date with customer information when they took a live call.Read the Case Study