UK Insurance Case Study
Challenge
A major UK insurance provider was struggling with maintaining PCI DSS compliance across their complex payment environment. They needed to process customer payments through multiple channels, including telephone, email, and web, while ensuring consistent security practices. The diverse payment channels created significant compliance scope, demanding substantial resources to manage and secure. They needed a unified solution that would reduce compliance burden while improving customer experience.
Solution
Paytia deployed their comprehensive omnichannel secure payment solution, which standardized payment security across all customer touchpoints. The implementation included secure telephone payments, payment links for email communications, and integrated web payment options. The core technology ensured that sensitive card data never entered the insurer's environment, regardless of the payment channel used. This dramatically reduced their PCI DSS compliance scope while providing a consistent payment experience for customers.
Results
The implementation reduced the insurer's PCI DSS compliance scope by approximately 75%, significantly decreasing the associated audit and maintenance costs. The unified payment approach across all channels improved the customer experience by providing consistent, secure options regardless of how customers chose to interact. Agent efficiency improved by approximately 40% as they no longer needed to handle sensitive card details or navigate different payment systems depending on the channel. The solution also enhanced the company's overall security posture by completely removing card data from their environment.
"The platform provides a very simple interface for our agents to send payment requests to clients while enabling PCI DSS compliance in the process. This is a great piece of technology that has improved the efficiency of our internal payment processes."
- UK Insurance
Benefits
- Unified omnichannel payment security
- Reduced compliance costs and complexity
- Consistent customer payment experience
Key Metrics
- Reduced Compliance Scope: 75%
- Improved Agent Efficiency: 40%
Implementation Details
Implementation Time: 4-6 weeks
Return on Investment
75% reduction in compliance costs