Whether you're a local hospice, a food bank, a community foundation, or an animal rescue charity — you deserve the same donation security as the big organisations, without the big price tag or the IT headaches.
You don't need a full-time IT team to take phone donations safely. Paytia handles the compliance so your team can focus on the people you're helping.
Most payment tools are designed for retailers or large fundraising operations. Smaller charities are left to patch things together and hope nothing goes wrong.
PCI DSS compliance sounds like something that needs a dedicated team. For a hospice shop or a community food bank, that's not realistic. You need something that's compliant by design, not by effort.
When a supporter calls to donate and reads their card number out loud, that data goes into your call recording. That's a PCI problem — and most charities don't realise it until it's too late.
Recurring giving is your most reliable income, but when a supporter's card expires or gets replaced, the payment fails and nobody notices. That's lost income you worked hard to earn.
Your Christmas appeal uses one link, your events use another, and your website donation button goes somewhere else entirely. Tracking Gift Aid across all of it becomes a nightmare.
No complex setup. No IT department required. These are the tools your volunteers and office staff can actually use on day one.
Donors key their card details into the phone keypad during the call. Your volunteers and staff hear only flat tones — never the numbers. Nothing goes into your call recording.
Branded online forms that are fully PCI compliant out of the box. Your supporters give securely from any device. You don't touch the card data at all.
Supporters set up a monthly donation in a single call or online session. The card is stored as a token — so next month's gift collects automatically, even if they've replaced their card.
Tag each donation to the right appeal, event, or project. That means accurate Gift Aid records and trustee reports that don't need three hours of manual work to produce.
Generate a link for your Christmas appeal, text it to your supporters list, post it on Facebook. They donate in a few taps. Every gift is tracked back to that campaign automatically.
Capture Gift Aid declarations alongside the donation itself. No separate form to chase. No data entry to reconcile later. The declaration and the payment arrive together.
Paytia works across every channel your charity uses — telephone, web, chat, and marketing campaigns — without needing separate systems for each.
Turn every volunteer into a phone fundraiser
Paytia gives each volunteer their own dedicated number to make and receive calls on, with secure card capture built in. Administrators can see call activity and donation totals from a central dashboard. Volunteers don't need any training in card security — the system handles it for them.
Quick and secure donation processing
When a supporter calls your office to donate, your team opens an on-screen capture form and talks them through the process. The donor keys their card details in via their phone keypad — your staff never hear or see the numbers. It takes about the same time as writing down the details the old way, but with none of the compliance risk.
Donor portal and website donations
Customisable web checkout forms allow donor portal and website donation capture with full API control. Plug directly into your existing website and donor management systems. Full branding control ensures your donation forms match your charity's look and feel, while Paytia handles all the secure payment processing in the background.
Flexible donation campaigns
Create a dedicated payment form for each campaign — your winter coat drive, your sponsored walk, your building fund. Set it to run for a fixed period or leave it open. Generate a QR code for your leaflets, a link for your newsletter, and a button for your website. All gifts land in the same place with the campaign tagged automatically.
Secure chat donations
If your charity uses live chat on its website, your team can take donations directly in the conversation without any card data appearing in the chat log. A secure Paytia payment form opens in the chat window. The supporter completes it there. Your team sees the confirmation — nothing else.
Your charity never stores, processes, or transmits raw card data. Paytia handles all of that. You stay compliant without needing to understand what compliance actually involves.
Pay-per-use pricing means you're not carrying a fixed monthly cost during quieter periods. You pay for what you process. That's how it should work for organisations where every pound matters.
Donation totals by campaign, Gift Aid declarations, payment method breakdowns — all in one place. No manual reconciliation before your next board meeting.
A local hospice charity runs a phone fundraising week using volunteers. Each volunteer gets a Paytia number, takes calls from supporters, and processes card donations securely — without ever handling card data themselves.
A food bank launches a winter appeal with a payment link shared by email and on social media. Every donation is tagged to the appeal automatically. Gift Aid declarations come in alongside the gifts.
An animal rescue organisation sets up monthly giving over a phone call. Supporters' cards are stored as tokens. The monthly gift collects automatically — and the organisation's income becomes a lot more predictable.
Yes — that's exactly who we built this for. There's no server setup, no complex integration required to get started with phone donations or payment links. If you can log into a website, you can use Paytia. We do offer API access for charities that want to connect Paytia to their CRM or website, but it's optional.
Yes. Gift Aid declarations are captured alongside donations at the point of payment, so you don't need to chase supporters for a separate form. Declarations are stored with the donation record so your Gift Aid claim is straightforward to prepare.
A supporter sets up their monthly gift during a phone call or online. Their card is stored as a secure token — not the actual card number. Each month, the donation collects automatically. If their card changes, the token updates so most renewals happen without any action needed.
Yes. With Paytia, your volunteer never sees or hears any card data. The donor keys their number into their own phone keypad and Paytia captures it directly. Your volunteer doesn't need to know anything about card security to take a donation safely.
Yes. You can generate a branded payment link for any campaign and share it anywhere — email, SMS, Facebook, Instagram, WhatsApp. Supporters follow the link and donate in a few taps. Every gift is automatically attributed to the campaign the link came from.
We'll show you exactly how Paytia works for charities like yours — no jargon, no sales pressure, just a straightforward demo.
Want the detail first? Our charity and non-profit payment compliance guide covers PCI DSS, Gift Aid, and what trustees need to sign off.