Meet FCA and PCI requirements simultaneously. Process payments securely across banking, lending, and advisory services without card data ever touching your systems.
Every feature addresses the unique regulatory and security demands of the financial sector.
Dual FCA and PCI obligations, insider fraud risk, and complex payment workflows demand purpose-built solutions — not generic card terminals.
Financial services face some of the strictest regulatory requirements in the UK. Meeting FCA conduct rules, consumer duty obligations, and PCI DSS simultaneously creates a compliance landscape that generic payment tools cannot navigate.
Phone-based payments in financial services are a prime target for fraud. Agents handling card data create an insider threat vector that is difficult to monitor, especially across large or outsourced contact centre teams.
Financial services often require multi-step payment processes — partial payments, split transactions, instalment schedules, and recurring billing — all of which must remain fully compliant at every stage.
Regulators demand complete, tamper-proof records of every transaction. Manual payment processes make it difficult to maintain the detailed audit trails that FCA compliance teams and external auditors require.
Every feature addresses the unique regulatory and security demands of the financial sector.
Proprietary technology replaces keypad tones in real time. Agents process payments across all financial products without hearing or seeing card data — eliminating the insider threat entirely.
Designed to meet FCA conduct and Consumer Duty requirements alongside PCI DSS. Dual compliance from a single integration, with evidence trails that satisfy both regulatory frameworks.
Card data never enters your environment. No agent, no system, no call recording ever contains payment credentials — removing the entire attack surface from your financial services operation.
Every transaction is logged with full audit history including timestamps, agent IDs, and payment outcomes. Demonstrate compliance to FCA and PCI auditors with detailed, tamper-proof records.
Strong Customer Authentication built in. Paytia supports 3D Secure and other SCA methods required under PSD2 for secure card-not-present transactions in financial services.
Process through your existing payment gateway — Stripe, Worldpay, Barclaycard, Adyen, and more. Integrate with your current treasury and reconciliation systems without switching providers.
FCA and PCI DSS are different frameworks with different audit processes. Meeting both from a single Paytia integration removes the overhead of managing them separately.
Agents process payments daily — but they never see card numbers, hear them, or have any access to them. That attack vector is simply gone.
Every transaction is logged automatically with timestamps, agent IDs, and outcomes. When FCA or PCI auditors ask for evidence, it's already there.
Strong Customer Authentication is built into the call flow. Customers complete their challenge on the phone — no separate login or interruption to the conversation.
Your legal and compliance teams can record 100% of calls without worrying about card data. DTMF masking handles it at the network level.
Paytia works alongside your existing gateway, CRM, and back-office tools. APIs and webhooks connect payment data into your current workflows from day one.
Two very different financial services businesses — one handling retail currency, the other managing regulated client accounts — both using Paytia to keep card data out of the call flow.
CAS runs regulated client accounts where every transaction has to tie back to a fully auditable trail. FCA oversight, PCI DSS, and a finance team that can't afford to have card data floating through CRM notes. See how CAS secured client account payments by phone while keeping the evidence their auditors wanted.
Currency exchange sits across retail and financial services — it's regulated money, but it's sold like a consumer product. When ICE needed a compliant phone payment route for foreign currency orders, they built it with Paytia. Read about ICE International's phone payment rollout for currency orders and what it solved on the compliance side.
By removing card data from agent interactions, Paytia reduces the risk of consumer harm from data breaches. The complete audit trail demonstrates that your payment processes are designed with consumer protection at the core — a key Consumer Duty requirement.
Yes. Paytia processes payments across lending, insurance, investment, and advisory services. The platform handles the payment capture securely while your systems manage the regulatory product logic.
Call recordings continue as normal, but the DTMF tones containing card data are replaced with flat tones in real time. Your recordings are fully compliant — no need to pause recording or redact card details afterwards.
Paytia supports 3D Secure authentication as part of the payment flow. When SCA is required, the customer completes the authentication challenge on their phone during the call without interrupting the conversation.
Yes. Paytia provides APIs and webhooks that integrate with CRM platforms, treasury systems, and back-office reconciliation tools. Payment data flows into your existing workflows without manual re-keying.
See how Paytia delivers FCA and PCI compliance in a single integration. Book a personalised demo with our team.