How CAS removed card data from phone payments with Paytia

The challenge

CAS wanted to take customer card payments over the phone without losing the personal service its customers value. The trouble was the old way of doing it: agents read out and typed in card numbers themselves. That put sensitive card data straight into the CAS environment, with all the security and PCI DSS headaches that come with it. They needed a way to keep the human touch on calls while getting card data out of their systems for good.

The solution

Paytia set CAS up with its secure virtual terminal and payment links. With the virtual terminal, the agent stays on the call while the customer types their card number on their own phone keypad — the agent never sees or hears the digits. Payment links give customers who'd rather pay later a second option: they get a link and complete the payment in their own time. Either way, the card data goes to the payment processor and never touches the CAS environment.

The results

Card data no longer enters CAS systems at all, which takes the business out of the firing line on PCI DSS. Customers now have a choice — pay on the call or pay later by link. And because the payment step is clearer and simpler, the team has noticed fewer follow-up calls about payment problems. The personal service customers expect stayed exactly as it was.

Key benefits

• Card data never enters CAS systems
• Agents keep the personal touch on every call
• Customers can pay on the call or later by link