Pinnacle Housing Case Study
Challenge
Pinnacle Housing Group manages thousands of residential properties and needed to securely process rent and maintenance payments over the phone. Their existing process exposed them to significant PCI DSS compliance requirements and security risks. With a diverse tenant base, they needed a solution that would be easy to use while ensuring that sensitive payment data was securely handled.
Solution
Paytia implemented their secure telephone payment system, which allows tenants to make payments over the phone while speaking with Pinnacle staff. The tenant enters card details via their telephone keypad, and the data is securely processed without ever entering Pinnacle's environment. The system integrates with their existing property management software, ensuring seamless payment reconciliation.
Results
The implementation successfully removed Pinnacle from PCI DSS scope by eliminating card data from their environment. Payment processing became more efficient, reducing average call handling time by approximately 30%. Tenant satisfaction improved as the payment process became more streamlined while maintaining the personal support from Pinnacle staff when needed. The integrated approach ensured that all payments were automatically recorded in their management system, eliminating manual reconciliation work.
"The Paytia solution has transformed how we handle payments, making the process more secure and efficient while improving our tenants' experience. It's been a win-win for everyone involved."
- Pinnacle Housing Group
Benefits
- Complete removal from PCI DSS scope
- Integrated payment reconciliation
- Improved tenant payment experience
Key Metrics
- Reduced Call Time: 30%
- PCI Compliance: 100%
Implementation Details
Implementation Time: 3-4 weeks
Return on Investment
30% reduction in payment processing time