Enjoy Fitness swapped phone-handled card payments for Paytia payment links, so staff never touch a card number and members pay at their convenience.
“We were spending many hours every day taking card payments, but now with the implementation of Paytia, payment links can be easily generated, sent by any method to our members, and then we have a notification of when payment has been made. It's that easy!”
Enjoy Fitness was spending a lot of staff time taking membership payments over the phone. It was slow work, and having staff handle members' card details by phone raised real security concerns. They wanted to make collecting payments easier, keep card data out of their hands, and free up staff for the member-facing work that actually matters.
Paytia set them up with secure payment links. Staff generate a payment request and send it to the member by email, SMS or social media. The member follows the link and pays securely whenever it suits them, so no one at Enjoy Fitness ever handles their card details. The system also notifies the team automatically when a payment comes in, which takes the guesswork out of tracking who's paid.
The admin grind of chasing and processing phone payments has gone. Payment tracking happens on its own now, so there's no manual reconciliation to do. Members like being able to pay in their own time rather than reading out a card number on a call. And because card data stays entirely outside the Enjoy Fitness environment, the business keeps payments secure without the staff handling them.
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