Record every business call outside of your phone system. Activate recording on all calls. Review via dashboards with playback, download, and share. PCI-DSS controls ensure only the agent call leg is recorded, keeping sensitive data safe.
Features
Dashboard Playback
Play recordings directly in the dashboard with time, volume, and scrub controls.
Download and Share
Quickly download recordings or share securely with colleagues for review.
API Integration
Control call recording via API and integrate directly into business workflows.
Global Storage
Control storage location globally into city/state regions for data residency.
Network-level
Recording layer
PCI-DSS
Compliant
Any PBX
Compatible
Global
Storage options
Enable always-on recording at the Paytia network layer -- independent of your PBX or telephony platform.
Play recordings directly in the dashboard with familiar controls (time, volume, scrub).
Filter by date range, phone numbers, keywords, or user -- export results for audit or review.
Administrator dashboard for searching, reviewing, and exporting recordings.
Inline audio player with playback timeline and volume control.
Date range, phone numbers, keywords, and user filters -- designed for fast investigation.
Quickly download recordings or share securely with colleagues for review.
Recording is limited to the agent call leg. When sensitive data entry occurs, no customer PAN/expiry/CVV audio is captured -- maintaining PCI-DSS compliance while retaining operational recordings.
Paytia exposes an API for starting, stopping and retrieving call recordings and their metadata, so you can wire recording directly into your CRM, ticketing tool, or reporting pipeline rather than managing it as a separate system.
Paytia can control the storage location globally into city/state regions to suit local legislation and data residency requirements.
Call recordings are stored securely online and accessible via the administrator dashboard.
Administrators can view, download, and share recordings from the dashboard.
Yes -- recording occurs at Paytia's network layer and works alongside your existing PBX or cloud telephony.
See the dashboard, playback, download, and share features live in a guided session.
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