Combine AI-driven call intelligence with PCI DSS- and GDPR-compliant payment capture. Enable AI bots to handle calls naturally while Paytia secures every payment — integrate in minutes.
AI-powered call handling with secure payment capture
Everything you need to handle AI-powered calls with PCI-compliant payment capture built in.
The AI listens to each call as it happens — picking up on what the caller wants, when they're ready to pay, and whether the agent needs a nudge. It's like having a second pair of ears on every conversation.
When it's time to take a payment, Paytia steps in, captures the card details through our PCI DSS Level 1 infrastructure, and hands control straight back to the bot. The caller barely notices the handoff.
Card digits entered by keypad get masked before they reach the AI transcription engine, any call recording, or the agent's audio feed. The data goes where it needs to — and nowhere else.
Card data never touches the AI platform. We keep a hard boundary between what the bot can see and what goes to the payment gateway, so there's no risk of sensitive data leaking into transcripts or logs.
It works with whatever AI bot platform you're already running. One API call from your bot triggers the payment session — doesn't matter if you're on a custom build, a managed platform, or a speech-to-speech service.
Call volumes, payment outcomes, handling times — it's all in one place. You can export the data or pull it through the API into whatever reporting tool you already use.
Bringing AI into a contact centre usually means more surface area for card data to land on, not less. SecureFlow is what stops that — it keeps the payment moment out of the bot, out of the recording, and out of your contact centre PCI compliance scope.
Your callers never say their card number to the bot. When it's time to pay, Paytia's DTMF keypad takes over silently — the digits go directly to the payment gateway, not to the AI transcription engine or anywhere in your infrastructure.
The agent keeps talking to the customer throughout. They don't pause, read out numbers, or write anything down. Card data travels directly from the caller's keypad to Paytia — your agent's system never touches it, so there's no PCI scope creep.
From the caller's perspective, it's one continuous conversation. Paytia handles the payment moment quietly in the background and hands control back to the AI bot the moment it's done. No awkward transfers, no dead air, no dropped context.
Because card data bypasses your AI bot platform, your telephony infrastructure, and your contact centre systems entirely, the scope of your PCI DSS assessment shrinks to a fraction of what it would otherwise be. That means lower audit costs and far less to maintain.
You don't need to build payment security from scratch. One API call triggers a secure data capture session — card details go straight to the gateway through our PCI DSS Level 1 infrastructure, and your code never touches them. It works with Stripe, Talkdesk, 3CX, and most platforms you're likely already running.
Because Paytia handles the PCI controls, your team's compliance checklist shrinks to the basics — strong passwords, access management, that sort of thing. The heavy lifting around encryption, key management, and network segmentation sits with us.
That means your developers can stay focused on what actually matters for your product: conversation design, NLP tuning, and the AI features your customers will see. You're not burning sprints on security plumbing.
The platform scales with call volume automatically. Seasonal spikes, campaign surges — the infrastructure adapts without you needing to provision anything. And because the bot just calls our API when it needs a payment, the integration pattern stays the same whether you're handling a hundred calls a day or ten thousand.
When the AI bot handles routine calls and payment collection, your agents spend less time on repetitive work. That time adds up — fewer calls queued, shorter handle times, and agents freed up for the conversations that actually need a human.
Once card data stops flowing through your systems, your PCI audit scope drops significantly. That means lower QSA fees, less security tooling to maintain, and fewer consultancy hours every year.
Card details are tokenised immediately and never stored in your infrastructure. There's nothing to steal from a system that never held the data in the first place — and customers notice when you take that seriously.
Financial services, retail, telecoms, healthcare — any industry that takes payments over the phone can plug AI CallSynch into their existing call flow and start seeing results within weeks.
Banks and insurers use AI bots to handle balance enquiries, policy questions, and premium payments -- all with PCI-compliant payment capture built in.
Medical practices and hospitals process patient payments during AI-handled appointment booking calls, keeping card data out of clinical systems.
Handle order enquiries, process refunds, and take payments for phone orders through AI bots that route securely to Paytia for card capture.
Automate bill payment calls with AI bots that explain charges, offer payment plans, and capture card details securely without agent intervention.
AI bots handle booking modifications, upsells, and payment collection for hotels, airlines, and travel agencies around the clock.
Collect fees, fines, and licence payments through AI-handled calls with full compliance and audit trail requirements met.
As the call progresses, AI CallSynch transcribes the conversation in real time, analyses customer sentiment, and detects payment intent. The agent or AI bot sees prompts and suggestions on screen.
When the AI detects a payment trigger, or the agent initiates manually, SecureFlow starts a secure payment session. The customer enters card details by keypad with full DTMF masking.
The payment processes securely and confirms in real time. Call analytics, sentiment data, and payment outcome are logged together, giving you a complete picture of every interaction.
Join businesses using AI CallSynch to handle calls faster, cut costs, and keep card data out of their systems entirely.