Paytia
Secure phone payments

Take card payments over the phone — without it landing in your PCI scope

Agents reading card numbers off a screen. Recordings and CRM notes full of card data. Your whole telephony stack dragged into SAQ D — 329 controls, audited every year. Taking payments over the phone shouldn't cost you that.

Paytia takes the card out of the conversation. Works three ways: agent-assisted with DTMF masking (your agent stays on the call, keypad tones intercepted before they reach them), 24/7 self-service IVR (no agent needed — utilities, municipalities, recurring bills), or outbound MOTO(you dial the customer for renewals or collections). All three keep card data out of your agents, recordings, CRM and network — PCI scope drops from SAQ D (329 controls) to SAQ A (22). PCI, TCPA, and HIPAA-aware where call recordings touch PHI.

329→22
PCI controls you're audited on, SAQ D down to SAQ A
Zero
Card digits your agents, recordings, CRM or network ever see
Level 1
PCI DSS service provider, certified since 2016
  • Agents, recordings, CRM and network never see the card number
  • Works agent-assisted or fully automated (24/7 IVR)
  • Keeps your existing phone system, processor and gateway
  • Live in days, no new hardware

Book a 15-minute demo

See it on a live call

Screen-share, a real payment taken securely over the phone, your questions answered. No slides, no commitment — you'll see exactly how it takes your contact center out of PCI scope.

Your email is only used to respond to this enquiry — we never share or sell it.

What happens next

  1. 1. We email you within one business day to find a time.
  2. 2. 15-minute live walkthrough — a real payment taken over the phone.
  3. 3. You get a tailored PCI-scope reduction and pricing for your volume.

“Paytia turned a security exposure into an opportunity.” — Trinity Hall College, Cambridge

How it works

Your customer pays over the phone. The card never reaches you.

1

The customer keys their own card

On their own phone keypad, on the call they're already on — with an agent on the line, or fully automated through 24/7 IVR. No callbacks, no payment links.

2

We route it straight to your processor

The number goes from their keypad to your processor, through us. Your agents, call recordings, CRM and network never see a single digit.

3

Payment clears, the call continues

Authorized in seconds. On agent-assisted calls the agent stays on the line the whole time — no transfers, no hold music, no drop-off.

Same setup. The card number just stops arriving.

Same phone system, same agents, same processor. Nothing to rip out — the card data simply stops reaching anything you have to audit.

Phone payments today

  • Agents read card numbers off a screen or back over the line
  • Call recordings and CRM notes hold cardholder data
  • Your whole telephony stack is dragged into PCI scope
  • SAQ D — 329 controls, a QSA audit every renewal

With Paytia

  • Customer keys the card on their own handset
  • Agents, recordings, CRM and network never see a digit
  • Card goes straight to your processor — never through you
  • SAQ A — the 22-control questionnaire
Book my 15-minute demo

Rated 5/5 on Google · 4.8/5 on FeaturedCustomers · PCI DSS Level 1 certified since 2016

PCI DSS Level 1 Service ProviderCyber Essentials Plus certifiedGDPR compliantHIPAA-aligned
“Paytia turned a security exposure and reputational risk into an opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals.”

Trinity Hall College

Cambridge University

Used by British American Tobacco · Howard Kennedy · CITB · Clinical Partners · Trinity Hall College

Since 2016

Building secure payments

PCI DSS Level 1

Highest certification

99.99%

Platform uptime

$580M+

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