Take card payments on live NICE CXone calls without card data reaching your agents, your recordings, or your network. Paytia sits on the SIP trunk alongside CXone — there's no rebuild of your cloud contact center — and you drop from SAQ D (329 controls) to SAQ A (22).
How it works with NICE CXone
Connect the SIP trunk
Paytia is added as a SIP trunk alongside your NICE CXone environment. No change to your routing, your dial plan, or your agent desktop.
Agent takes the call
Your agent handles the CXone call exactly as they do today, right up to the payment step.
Start a secure capture
The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.
Customer keys the card
The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.
Payment confirmed
The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.
Level 1
PCI DSS certified
SAQ A
From SAQ D (329 → 22)
SIP
Trunk integration
Weeks
To go live
Paytia sits on the SIP trunk alongside NICE CXone (cloud CCaaS). The platform you run doesn't change — Paytia just takes the part of the call you'd rather not have on the recording. Here's the flow on a live call.
Connect the SIP trunk
Paytia is added as a SIP trunk alongside your NICE CXone environment. No change to your routing, your dial plan, or your agent desktop.
Agent takes the call
Your agent handles the CXone call exactly as they do today, right up to the payment step.
Start a secure capture
The agent triggers a Paytia capture session mid-call with a single action, and stays on the line throughout.
Customer keys the card
The customer enters their card on their own handset. DTMF masking replaces the tones in real time, so nothing reaches the agent or the recording.
Payment confirmed
The digits route straight to your gateway. The agent gets a real-time confirmation and carries on with the call.
We hold the highest assurance tier, audited annually by a QSA — that's what lets us take the card data off your stack.
Customers key their card on their own handset. DTMF masking strips the tones before they reach an agent or a recording.
Paytia sits alongside the platform you already run. No new contact center, no per-seat hardware, no agent retraining.
Card data never enters the recording, so you can drop pause-and-resume and post-call redaction entirely.
The digits route straight from the customer to your acquirer through Paytia — they never sit on your network or ours.
Per-payment pricing tracks the work you actually do, so the bill doesn't punish you for headcount or idle seats.
Paytia connects to your NICE CXone environment as a SIP trunk and sits alongside it, so there's no rebuild of your routing or agent desktop. When it's time to take a payment, the agent starts a secure capture session and the customer keys their card on their own handset while the agent stays on the line. It works the same way whether your agents are in the contact center or working from home.
No. The agent stays in the CXone call the whole time. They trigger the capture with a single action, the customer enters their card, and the agent picks the conversation straight back up once the payment authorises.
Yes. Paytia connects at the SIP trunk level, so it doesn't matter where your CXone agents are provisioned or how they're distributed. Because CXone is fully cloud-based, your agents might be spread across multiple sites or home desks — the payment capture works the same way for all of them.
Card data never enters the recording. Because the DTMF tones are masked before they reach the recording layer, you don't need pause-and-resume or post-call redaction — your CXone recordings stay clean and your retention policy doesn't change.
Capturing the card off your network drops most NICE CXone contact centers from SAQ D (329 controls) to SAQ A (22). Your agents, desktops, network segment, and recording stack fall out of the cardholder data environment.
Most rollouts take a few weeks. The SIP trunk and a configuration session are Paytia's side; your side is a sandbox merchant on the gateway and agent UAT.
Run another phone system too? See all our telephony integrations, or the PCI-compliant call center guide.
Book a 15-minute demo. We'll show DTMF masking on a live call, walk through what SAQ A looks like for your setup, and quote against your call volume.
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