Whether you run two agents or two thousand, Paytia keeps card data out of your environment. , no agent retraining, no ripping up the telephony stack you already spent years bedding in.
A contact centre is the hardest place in the business to stay out of PCI scope. Every agent who hears a card number pulls the entire operation in. Your call recordings, your CRM, your screen capture, your supervisor monitoring — one slip and the whole estate needs controls, audits, and quarterly pen tests.
The usual fixes don't survive real contact centre life. Pause-and-resume recording fails the moment an agent forgets the cue. Secure rooms are impossible for hybrid or home-working teams. Redirecting customers to an IVR or a link tanks completion rates and leaves your agent sitting on dead air. And if you're a BPO, every new client brings its own merchant, its own scope, its own audit.
Telecoms operators have a different version of the same problem. Your customers want you to handle payments on their calls. You physically can't, because the moment card data crosses your network you become a payment processor. So you lose the stickiness, and a competitor with a payments bolt-on takes the account.
Paytia sits between your telephony and your payment gateway. When it's time to pay, the customer taps their card on their own keypad while the agent stays on the call. Our DTMF masking replaces the keypad tones with a flat audio signal in real time, so the agent hears nothing identifiable and the recording stays clean. The card data goes straight to the gateway — not through the agent, the recording, the CRM, or your network.
For BPOs, each client can run on its own merchant, with its own reporting and its own PCI boundary. For telecoms operators, Paytia offers a white-label partnership: you bring the customer and the telephony, we bring the compliance and the payment rails, you add a sticky new revenue line. We already do this with UK and EU operators who wanted to stop losing deals to bundled competitors.
The platform works with Genesys, Avaya, Cisco, Mitel, 3CX, Aircall, Talkdesk, Zoom, Teams, and any SIP or PBX estate. Your agents use the phone system they already know. Most contact centres are live within days.
Contact centre operators and telecoms providers use Paytia for different reasons. Both end up with the same result: card data out, compliance sorted, revenue unlocked.
Inbound, outbound, BPOs, sales teams, customer service. Keep every agent — remote, office, or offshore — out of PCI scope without changing the call flow they already know.
Learn moreFor telcos, SIP providers and hosted PBX operators who want to offer PCI-compliant payments to their business customers. White-label partnerships with full commercial terms.
Learn moreSAQ A
Typically from SAQ D (329 → 22)
Days
Not months to go live
Any
PBX, SIP, or cloud telephony
Zero
Card data on your network
We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security.
PHE Inc.
Contact centre operations
No. Paytia sits alongside whatever you already have — Genesys, Avaya, Cisco, Mitel, 3CX, Aircall, Talkdesk, Zoom, Teams, or a homegrown SIP trunk. There's no replacement, no migration project, and no retraining your agents on a new phone system.
The same way it works for office agents. Card data never touches the agent's device or network, so it doesn't matter whether they're in a secure room in Manila, working from home in Manchester, or a remote field engineer. The protection follows the call, not the location.
Yes. Each client you service can run on their own merchant account, their own PCI scope, and their own reporting. You can onboard new client merchants in hours rather than weeks, which matters when you're pitching for new contracts.
Yes. Telephony operators partner with us to offer PCI-compliant phone payments as a bolt-on for their business customers. You keep the billing relationship and the stickiness, we handle the payment compliance side. It's how several UK and EU operators have turned a compliance headache into a new revenue line.
Most contact centres drop from SAQ D (329 questions) to SAQ A (22 questions). Because the card data never enters your environment, the bulk of PCI DSS requirements stop applying. Your QSA will still want to see how Paytia sits in your flow, but the audit becomes a fraction of the work.
Book a demo built around your telephony stack and your call flows. Most contact centres are live within days.
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