Take secure phone payments inside your ContactOne contact centre without card data ever touching your telephony, call recordings, or agent environment. DTMF masking, SAQ A PCI scope, omnichannel-ready, and scales with your seasonal call volume.
Contact centres taking card payments face unique compliance, operational, and scalability challenges. ContactOne + Paytia addresses all four in a single stack.
Scale from 50 agents to 500+ for seasonal peaks without telephony rollouts, licence re-procurement, or PCI re-scoping. Paytia adds agents in minutes through a browser.
Supports 100+ agent contact centres out of the box. Every agent works through a web browser — no hardware, no desktop installs, no per-seat integration work.
PCI DSS Level 1 certified with SAQ A scope. Suitable for FCA-regulated financial services, insurance, healthcare, and government contact centres.
Works alongside ContactOne's voice, SMS, WhatsApp, and web chat channels. Card data stays out of every channel regardless of how the conversation started.
PCI Scope Reduction
329 → 22
SAQ D to SAQ A requirements
Deployment Time
2-4 days
browser-based, no hardware
Scalability
1 to 1,000+
agents, across seasons
Paytia combined with ContactOne delivers a fully PCI DSS Level 1 compliant contact centre payment stack. Customers enter their card details via their phone keypad, Paytia intercepts the DTMF tones and replaces them with flat audio in real time, and card data never enters ContactOne, your call recordings, or your agent's environment. This puts you in SAQ A scope — the simplest PCI self-assessment tier.
Paytia is delivered entirely through browsers and APIs — no per-agent hardware. When your contact centre scales from 50 to 500 agents to handle seasonal peaks (Black Friday, tax deadlines, donation drives), Paytia scales with you in minutes. There is no licence re-procurement, no telephony hardware install, and no PCI re-scoping exercise for the seasonal headcount.
Yes. Paytia is PCI DSS Level 1 certified and designed for the highest-compliance environments including banks, FCA-regulated financial services, insurance, and healthcare. DTMF masking keeps card data completely out of your environment, which simplifies audits, call recording compliance, and SAR responses. Combined with ContactOne's omnichannel routing, you can offer secure phone payments alongside webchat, SMS, and WhatsApp without mixing card data into any of those channels.
The lowest total cost comes from a setup that reduces PCI scope (compliance is often more expensive than the payment processing itself). ContactOne + Paytia moves you from SAQ D (329 requirements) to SAQ A (22 requirements), which cuts audit preparation, control documentation, and ongoing evidence work significantly. When you add stable acquirer fees through Paytia's gateway partners, the fully loaded cost-per-transaction is usually lower than pause-and-resume or on-premises solutions.
ContactOne provides native call recording for quality assurance. Because Paytia's DTMF masking replaces card tones with flat audio at the point of entry, your recordings are automatically PCI compliant — there are no card digits to redact, pause, or rewrite. This avoids the ongoing maintenance burden of pause-and-resume recording solutions, and protects you from recording errors that can turn into audit findings.
Yes. Paytia is designed for contact centres from a handful of seats up to 1,000+ agents. Every agent accesses the payment portal through any modern browser, so rollout is typically a week or two. We support omnichannel workflows where an agent can take voice calls, webchat, and SMS payments through the same interface — card data always stays out of your environment regardless of channel.
ContactOne provides the telephony layer (routing, ACD, IVR, quality management, omnichannel). Paytia layers on top to handle the payment capture step. When an agent takes a phone payment inside ContactOne, they initiate a secure Paytia session, the customer enters their card details via keypad, and the transaction processes through your chosen acquirer (Stripe, Lloyds Cardnet, Tyl by NatWest, Ryft, Adyen, and more). ContactOne continues to handle the conversation and call recording; Paytia handles the card security.
Book a demo and see how ContactOne + Paytia delivers secure phone payments at contact centre scale.
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