Take PCI DSS Level 1 compliant payments directly within web chat, WhatsApp, and Facebook Messenger — without the customer ever leaving the conversation. No channel switching. No separate checkout pages. Just secure payment capture, right in the conversation.
Secure, Compliant, Integrated
During a live chat conversation, the agent clicks a button to send a secure payment form. The customer sees it appear directly in the chat window — no redirects, no new tabs.
The payment form is hosted entirely by Paytia in a PCI DSS Level 1 environment. Card data goes directly to Paytia's secure infrastructure, never through your chat platform, servers, or network.
The payment processes in real time. Both the agent and customer see confirmation within the chat thread. A receipt can be sent automatically. The conversation continues without interruption.
Customers already contact you through chat. Adding payment capability to those conversations means fewer abandoned transactions and a cleaner audit trail — without rebuilding your stack.
Customers stay in the same chat from first enquiry to payment confirmation. No phone calls, no email links, no separate checkout pages. This eliminates the drop-off that happens when customers are asked to switch channels.
Agents trigger a secure, Paytia-hosted payment form that appears inline within the chat window. Customers enter card details without leaving the conversation, and the form is PCI DSS Level 1 compliant.
Card data is processed through Paytia's PCI DSS Level 1 certified infrastructure. It never touches your chat platform, servers, or agents' screens. Tokenisation replaces card numbers immediately upon capture, reducing your PCI scope to the minimum.
Both agent and customer see payment confirmation instantly within the chat thread. No waiting, no uncertainty. The conversation continues where it left off after payment.
Every payment is logged with chat session ID, agent identity, timestamp, amount, and outcome. Full traceability for compliance reviews, dispute resolution, and financial reconciliation.
WhatsApp Business, Facebook Messenger, web chat widgets, LiveChat, Zendesk, Intercom, and custom applications via REST API. One integration, all your messaging channels.
Every chat payment is processed through infrastructure that meets the highest security standards in the payments industry. Your business stays protected, and your customers stay confident.
All payment data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. Sensitive card information never passes through your chat platform, servers, or network infrastructure.
Card numbers are replaced with secure, non-reversible tokens immediately upon capture. Original card data is never stored in your environment, reducing your PCI scope to the absolute minimum.
Paytia maintains the highest level of PCI DSS certification — Level 1. Annual audits by a Qualified Security Assessor confirm compliance across all payment channels, including chat.
Built-in fraud screening analyses transaction patterns, velocity checks, and geolocation data to flag suspicious activity before payments are processed. Configurable rules adapt to your risk profile.
Payment data is processed and stored within UK/EU data centres, ensuring full compliance with GDPR, the UK Data Protection Act 2018, and regional data sovereignty requirements.
Transaction reports are exportable by date, agent, platform, and outcome. Webhook notifications and API access let you pipe data into your own BI tools or accounting systems.
Web chat payments enable businesses to securely collect card payments directly within a chat conversation — whether that is a web chat widget on your website, WhatsApp Business, or Facebook Messenger. During a live chat, the agent sends a secure, PCI-compliant payment form that appears inline. The customer enters their card details without leaving the conversation, and both parties see instant confirmation.
Yes. Paytia's web chat payment solution is fully PCI DSS Level 1 certified — the highest level of payment security certification. The payment form is hosted entirely within Paytia's secure environment, meaning card data never touches your chat platform, your servers, or your agents' screens. This dramatically reduces your PCI scope and compliance costs.
Paytia integrates with all major messaging platforms including web chat widgets, Facebook Messenger, WhatsApp Business, and most live chat and customer support platforms. Our REST API also allows integration with custom or proprietary messaging applications.
Chat payments processed through Paytia use TLS 1.2+ encryption in transit, AES-256 encryption at rest, secure tokenisation (replacing card numbers with non-sensitive tokens), and PCI DSS Level 1 compliant infrastructure. Sensitive information never passes through your chat platform or is visible to agents.
Yes. Paytia supports secure payment processing through Facebook Messenger and WhatsApp Business. Customers complete the entire payment within the social media conversation — no switching to external websites, phone calls, or separate apps required.
Significantly. Customers stay in the same conversation from enquiry to payment. There are no redirects, no long URLs, and no separate checkout pages. The payment form appears directly in the chat, and most customers complete payment quickly. This reduces abandonment and increases conversion rates.
Chat payments support all major credit and debit cards (Visa, Mastercard, American Express) and bank transfers. Specific methods depend on your payment gateway configuration. Paytia works with most UK payment gateways to ensure broad payment method coverage.
Yes. Chat payments can be configured for both one-off transactions and recurring payment plan setup. Customers can authorise subscription payments or scheduled instalments directly through the chat interface, with card details securely tokenised for future billing.
Any business that handles customer enquiries via chat benefits from in-chat payments. This includes retail and e-commerce, healthcare, travel and hospitality, financial services, property management, education, professional services, and repair and maintenance businesses.
No. Paytia handles all card data processing through tokenisation and encrypted channels. Card numbers are replaced with secure tokens immediately upon capture and are never exposed to your business, your agents, or your systems. This eliminates your card data storage obligations and minimises data breach risk.
Add secure, PCI DSS Level 1 compliant payment processing to your web chat, WhatsApp, and social media channels. Book a free demo to see it in action.
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Other ways to take payments in this channel.