When your agent's on a phone call with a customer who's about to pay, they now have two buttons: card, or bank. Pick bank, and there's no card data, no PCI scope, no interchange, and no chargeback exposure. For high-value payments on the phone — legal fees, rent, insurance premiums, tuition — Pay by Bank beats cards on cost by a factor of 10.
The agent sends the customer an Open Banking payment link mid-call — SMS or email — and the customer authorises it in their banking app. Money lands in your existing business account within seconds. We run the Open Banking connection via FCA-regulated partners, so you're not taking on the regulatory load yourself.
Most of our customers run bank and card side by side on the same call. The agent offers both, the customer picks, and over time the cheaper route — bank — quietly takes the majority of the volume.
Pay by Bank is an Open Banking payment. On a phone call, your agent sends a secure link — the customer opens it, authorises the payment in their banking app, and the money moves straight from their account into yours. No card, no scheme fees, no PCI scope because no card data is ever involved.
Typically 60-80% cheaper. A card payment on a phone call pays interchange plus scheme fees plus gateway fees — often 1.5%+ on debit, more on credit. Open Banking on the same call is a flat per-transaction fee, usually under 30p. On high-value payments the saving is the kind you notice monthly.
No. Open Banking payments don't carry the card-scheme chargeback route. If there's a dispute, the customer has to raise it with you — usually back on the phone. For most businesses that's a feature: it kills card-chargeback fraud. Just make sure your own refund process is solid before you flip volume across.
No. Payments settle into the same business account your card payments already land in — nothing to open, nothing to migrate. We handle the Open Banking connection via FCA-regulated partners, so you don't need to become an authorised payment institution yourself.
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Tell us what your contact centre takes in card payments today and we'll show you what the same volume would cost on Open Banking — with the phone-call flow mapped out.
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