Tailored solutions for energy, water, and telecoms that reduce arrears and simplify compliance.
High call volumes, overdue accounts, and strict regulators make utility payments uniquely demanding.
Millions of customers call to pay bills, query balances, and set up payment plans. Agents handling card data at this scale creates an enormous compliance surface area.
Overdue accounts drain revenue and increase operational costs. Chasing payments manually is expensive, slow, and often ineffective at reducing arrears.
Setting up and managing recurring payments by phone is cumbersome. Failed payments, card expiry, and customer disputes create a constant administrative burden.
Ofgem, Ofwat, and Ofcom impose strict rules on billing practices and customer data handling. Payment processes must satisfy both industry regulators and PCI DSS requirements.
Every feature designed to solve real payment challenges for energy, water, and telecoms providers.
DTMF masking lets customers key in card details during the call while agents hear only flat tones. Card data never enters your billing environment.
Send automated payment reminders and secure payment links to overdue accounts. Customers pay directly from the reminder — no inbound call required, no agent time wasted on outbound collection.
Customers set up recurring card payments securely during a single phone call. Tokenised card storage means future payments process automatically without re-entering details.
Customers pay bills 24/7 through a secure IVR system without speaking to an agent. DTMF masking protects card data even in fully automated payment flows.
Collect payments by phone, IVR, payment link, or online portal. Give customers the channel they prefer while maintaining consistent PCI compliance across all of them.
Customers call to pay energy, water, or telecoms bills and key in their card details securely. Agents guide the call without ever accessing card data.
Automated payment chase sends reminders with secure payment links to customers in arrears. Reduce overdue balances without dedicating agents to outbound collection.
Customers pay their bills at any time through a secure IVR system. DTMF masking protects card data even without an agent on the line.
Automated chase with embedded payment links converts more overdue accounts than manual outbound calling — and does it without touching your billing team's time.
Self-service IVR, automated reminders, and recurring collections all reduce agent involvement. That means lower cost for every pound collected.
Some customers pay by phone; others prefer a link in their bill email; others use IVR at midnight. Paytia covers all of them with consistent security.
Card data never enters your billing environment. Your PCI scope shrinks dramatically, and the evidence to support that is logged automatically.
Cloud infrastructure means no capacity planning before quarterly billing runs or seasonal demand spikes. The platform scales; your team doesn't have to.
Real-time dashboards show collection rates, channel performance, and overdue trends — the data your operations and finance teams actually need.
Every payment tool you need for secure, efficient utility billing.
Secure phone payments for bill collection, disconnection prevention, and emergency service restoration.
Learn more →Secure payment links for billing notifications, email invoices, and customer self-service.
Learn more →Automated 24/7 bill payment processing through secure IVR with DTMF masking.
Learn more →One-click payment processing for customer portals and online billing platforms.
Learn more →Highest PCI certification. Audited annually by a Qualified Security Assessor.
Works alongside industry regulator requirements for billing and data handling.
Full UK and EU data protection compliance for customer payment data.
UK government-backed certification for cyber security best practices.
Yes. Paytia handles the payment security layer and works alongside your existing billing and data handling obligations under Ofgem, Ofwat, and Ofcom regulations.
Paytia sends scheduled reminders with secure payment links to overdue accounts. Customers pay directly from the reminder without needing to call in, reducing arrears and inbound call volumes.
Yes. During a single phone call, customers can securely set up recurring card payments. Tokenised storage means future payments process automatically without re-entering card details.
Yes. DTMF masking protects card data in both agent-assisted and fully automated IVR payment flows. The same Level 1 PCI DSS compliance applies across all channels.
Paytia is cloud-based and scales automatically. There are no capacity limits and no performance degradation during peak billing periods.
Yes. Pre-paid top-ups are one of the highest-volume utility use cases — customers ring in, key their card into their own keypad, and the top-up posts to their meter through your billing platform. Agents stay on the line throughout but never hear the digits, which matters when you're running peak winter call volumes with temporary staff. The 24/7 IVR option means customers can also top up at midnight without an agent involved. See IVR payments.
PSR-flagged customers often need a slower, more supported call. Because card data never reaches the agent, there's no compliance reason to rush them off the line — you can take as long as the conversation needs. The platform doesn't change the conversation; it just handles the payment securely once the customer is ready. Recurring payment setup during the same call also reduces how often vulnerable customers have to repeat the process. See recurring payments.
Paytia sits in front of your billing platform rather than inside it. Agents work in IS-U, CC&B, Gentrack, or whatever CIS you run, and the Paytia portal is a separate tab that posts the payment outcome and reference back into the billing record. There's no platform integration project to wait for — most utilities are live in two to four weeks. We've done this with Junifer, Kraken, and several in-house CIS deployments too. See telephone payments.
Yes — arrears recovery is one of the strongest ROI cases. The agent agrees a repayment schedule with the customer during a single call; the card is captured securely; and tokenised payments then run on the agreed dates without anyone having to chase. Failed payments trigger automated reminders with embedded payment links. Compared to manual outbound calling, customers self-cure on far higher volumes. See payment links for the reminder side.
The platform is cloud-hosted with no per-seat licensing and no capacity planning. When your bills go out and call volumes triple overnight, the platform handles it — and so do your agents, because there's nothing for them to install or learn beyond what they're already doing. Multi-channel collection through phone, IVR, and payment links also takes pressure off the contact centre during the peak. Take a look at the product tour.
See Paytia in action. Book a personalised demo with our team.