Automated Collections

Reminders that end on a secure phone payment

Payment Chase sends personalized email and SMS reminders on a schedule you set, each one with a secure link or a number to call. The customer pays by phone or on the link, the chase stops the moment the payment lands, and your team only steps in when something genuinely needs attention. TCPA-aware, plugs into your existing US processor.
Advanced Features

Automated payment follow-up — from first reminder to phone payment

Automated reminders chase the invoice until the customer pays — usually on a secure phone call or the link you sent them. Your team only steps in if something goes sideways.

Full email template management

Write your own reminder templates, each one pointing the customer to a secure payment link or a number to call. Tone and urgency step up as the cut-off date gets closer, so the final nudge reads like a final nudge.

Flexible scheduling options

Set reminders by fixed days or by percentage of the window — we spread the chase evenly up to your cut-off, so you get more chances to land the phone payment before the deadline.

Cut-off date management

Set the cut-off date and time for an appointment or final payment deadline. As it approaches, the automated payment reminders get more frequent and more urgent — then the customer calls in and pays, or the chase closes on non-payment.

Active transaction monitoring

See every open payment request in one place — which are mid-chase, which are paid, which came in on a phone call, which came in on the link. Reminder history sits alongside, so your team picks up the phone knowing exactly where the customer is in the sequence.

Appointment rebooking

When a customer reschedules, your team re-books the appointment or stops the chaser from the same screen — keeping phone payments landing on the new date instead of the old one.

TCPA-aware messaging

Send SMS and email on consent you've already captured, with quiet hours and opt-out handling baked in. Reminders stay on the right side of TCPA without your team having to police every send manually.

How It Works

Three steps to automated collections

1

Upload or create outstanding payments

Import a list of overdue invoices or create individual payment requests in the Paytia portal. Set the amount in $, due date, customer contact details, and reminder schedule for each.

2

Automated reminders go out on schedule

Paytia sends personalized SMS and email reminders on the schedule you set. Every message includes the amount owed, a reference, a secure payment link, and a number to call for agent-assisted phone payment. SMS sends respect TCPA quiet hours and opt-out keywords automatically.

3

Customers pay, chasing stops

The moment the customer pays — on the link, or on a phone call to your team — the reminder sequence stops. You get an instant notification, the dashboard updates in real time, and there's no reconciliation to chase afterwards.

Use Cases

US industries that benefit from Payment Chase

Healthcare

Chase patients for copays, deductibles, and outstanding balances. Automated reminders cut no-shows, and when the patient's ready to pay they do it by phone or on the secure link — payment audio stays out of any system that touches PHI, so HIPAA exposure stays low.

Legal and professional services

Follow up on retainers and invoices automatically. Set cut-off dates aligned to court deadlines or project milestones, and let the system handle the chasing while your team handles the work.

Property management

Collect rent, deposits, and HOA fees on time. Automated reminders keep tenants informed and your cash flow predictable, with payment landing in $ through your existing US processor.

Education and training

Chase course fees, exam payments, and membership renewals. Payment Chase handles the follow-up so your team can focus on delivering the program.

Subscription services

Recover failed payments and chase overdue renewals automatically. Keep recurring revenue on track without manual intervention from your finance team.

Trade and field services

Send payment requests and chase outstanding invoices for completed jobs. The customer pays on the secure link or rings your office and settles on the phone — whichever suits them.

FAQ

Frequently asked questions

What is Payment Chase and how does it work?
Payment Chase is an automated payment reminder and follow-up system that lands your customer on a secure phone payment or a payment link. It detects when payments are due, sends customized reminder emails or SMS messages, schedules follow-ups, and tracks payment status — every reminder ends with a way to pay by phone or on a link.
Is automated SMS chasing TCPA-safe?
Yes, when you've collected the right consent. Payment Chase only sends SMS to numbers that have opted in, respects TCPA quiet hours, and processes STOP/HELP keywords automatically. We log consent, opt-out events, and message timing so your TCPA review pack writes itself. If you're not sure your consent records are clean, we'll walk through them with you before you go live.
Does Payment Chase work with US contact centers and processors?
Yes. Payment Chase plugs into the contact-center platforms US teams actually run on — Genesys, Five9, NICE CXone, Amazon Connect, Talkdesk, RingCentral — and connects to your existing processor (Stripe, Chase Payment Solutions, Braintree, Authorize.Net, Adyen, Worldpay). When the reminder lands on a phone payment, the call flows through your existing setup with DTMF masking on the card-capture leg.
How does Payment Chase improve cash flow?
Manual chasing is slow and inconsistent. Payment Chase shortens the gap between invoice and payment by sending timely reminders before due dates, immediate follow-ups after, and escalating nudges for overdue balances. Because every reminder ends with a way to pay — phone or link — outstanding balances clear in the same call or click instead of going to the back of someone's queue.
Can Payment Chase customize email and SMS templates?
Yes. You write the templates, set the brand, and decide the tone. Different templates for first reminders, overdue notices, and final notices, all merging in customer name, invoice number, amount, due date, and the link or phone number to pay. SMS templates are short, clear, and TCPA-aware out of the box.
How does it integrate with our existing systems?
Payment Chase connects to most US business systems through APIs — Salesforce, HubSpot, NetSuite, QuickBooks, Zoho, plus most billing and ERP platforms. Customer data, invoice information, and payment status sync automatically without manual exports, and the chase stops the second the payment lands.

Want to see a sample chase sequence? Talk to us.

Ready to automate your payment collections?

See how Payment Chase cuts overdue invoices, tidies up cash flow, and turns manual payment follow-up into a sequence that ends on a secure phone payment or link.

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